After upgrade to the latest version, Ads switch is turned OFF automatically and unable to turn it ON

[GeetaSarvadnya]

Description

After upgrade to the latest version, Ads switch is turned OFF automatically and unable to turn it ON

Steps to Reproduce

1. Brave beta 0.63.45 (profile was created and viewed Ads in this version, the
   profile was created on 16th April)
2. Upgrade to the latest beta version 0.64.72
3. Navigate to brave://rewards/
4. Observe that Ads switch is in OFF state
5. Click on BAT logo in the URL bar
6. Verify that Enable Ads notification was shown
7. Click on Turn On Ads button in the notification

Actual result:

Ads switch is not getting turned ON after clicking on Turn On Ads in the notification

Beta

Dev channel:

Expected result:

After upgrade Ads switch should not be turned OFF

Reproduces how often:

Easy

Brave version (brave://version info)

Brave	0.64.72 Chromium: 74.0.3729.131 (Official Build) beta (64-bit)
Revision	518a41c1fa7ce1c8bb5e22346e82e42b4d76a96f-refs/branch-heads/3729@{#954}
OS	Windows 10 OS Build 17134.523

Version/Channel Information:

• Can you reproduce this issue with the current release? No
• Can you reproduce this issue with the beta channel? Yes
• Can you reproduce this issue with the dev channel? Yes
• Can you reproduce this issue with the nightly channel? Yes

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? NA
• Does the issue resolve itself when disabling Brave Rewards?NA
• Is the issue reproducible on the latest version of Chrome? NA

Miscellaneous Information:

@brave/legacy_qa @tmancey

[LaurenWags]

cc @rebron

[LaurenWags]

Reproduced with STR from description. However, I also tried the following STR and did not reproduce:
Clean profile with 0.63.55 (release version)
Enable Rewards
Close 0.63.55
Rename profile to be for Beta
Launch with 0.64.72.
Ads are not off, there is no notification to try Ads

Brave	0.64.72 Chromium: 74.0.3729.131 (Official Build) beta(64-bit)
Revision	518a41c1fa7ce1c8bb5e22346e82e42b4d76a96f-refs/branch-heads/3729@{#954}
OS	Mac OS X

[LaurenWags]

@GeetaSarvadnya I tried reproducing on release channel with the following STR and could not reproduce the issue. Could you try as well?
Clean profile 0.63.55 (current release version)
Enable Rewards, ensure Ads are enabled.
Close 0.63.55.
Update via test channel to 0.64.73
Verify that when 0.64.73 is launched Rewards are enabled, Ads are enabled. There is no notification to try Ads.

Brave	0.64.73 Chromium: 74.0.3729.131 (Official Build) (64-bit)
Revision	518a41c1fa7ce1c8bb5e22346e82e42b4d76a96f-refs/branch-heads/3729@{#954}
OS	Mac OS X

Also tried when updating from 0.63.55 to 0.64.74 and was unable to reproduce:
Clean profile 0.63.55 (current release version)
Enable Rewards, ensure Ads are enabled.
Close 0.63.55.
Update via test channel to 0.64.74
Verified that when 0.64.74 is launched Rewards are enabled, Ads are enabled. There is no notification to try Ads.

Brave	0.64.74 Chromium: 74.0.3729.131 (Official Build) (64-bit)
Revision	518a41c1fa7ce1c8bb5e22346e82e42b4d76a96f-refs/branch-heads/3729@{#954}
OS	Mac OS X

[GeetaSarvadnya]

The issue is reproducible on Dev & Beta channel below version. All profiles are brand new, launched Brave from the desktop shortcut icon no flags are used.

1. Dev 0.64.36 ->View an Ad->Go to About Brave (0.66.60)->Click on Relaunch –Reproduced
2. Dev 0.63.11 ->View an Ad->Go to About Brave (0.66.60)->Click on Relaunch –Reproduced
3. Dev 0.65.73 ->View an Ad->Go to About Brave (0.66.60)->Click on Relaunch –NOT Reproduced
4. Beta 0.63.45 ->View an Ad->Go to About Brave (0.65.88)->Click on Relaunch –Reproduced

@LaurenWags Issue is Not Reproducible on Release channel:

1. Release 0.63.55 ->View an Ad->Go to About Brave (0.64.75)->Click on Relaunch –NOT Reproduced
2. Release 0.63.55 ->View an Ad->Go to About Brave (0.64.74)->Click on Relaunch –NOT Reproduced
3. Release 0.63.55 ->View an Ad->Go to About Brave (0.64.73)->Click on Relaunch –NOT Reproduced

[GeetaSarvadnya]

Further investigation on the issue. The issue is not reproducible on the higher versions. The issue is reproducible only in the lower versions upgrade. The PR brave/brave-core#2321 might have fixed the issue for all the channels.

1. Nightly 0.67.2->View an Ad->Go to About Brave (0.67.15)->Click on Relaunch-Not Reproducible
2. Dev 0.65.85->View an Ad->Go to About Brave (0.66.61)->Click on Relaunch - Not Reproducible
3. Beta 0.64.67->View an Ad->Go to About Brave (0.65.88)->Click on Relaunch - Not Reproducible

[LaurenWags]

Release Channel tests:

1. 0.61.52 --> enable Rewards, Ads not available. Update to 0.64.75. Get notification to try Ads and Ads are toggled off as expected.
2. 0.62.51 --> enable Rewards, Ads not available. Update to 0.64.75. Get notification to try Ads and Ads are toggled off as expected.
3. 0.63.48 --> Enable Rewards, View Ad. Update to 0.64.75. Ads still enabled after update, no notification to try Ads. Works as expected.
4. 0.63.55 --> Enable Rewards, View Ad. Update to 0.64.75. Ads still enabled after update, no notification to try Ads. Works as expected.

Release Channel working as expected in all cases above.

Beta Channel tests:

1. 0.62.41 --> Enable Rewards. View an Ad. Update to 0.65.88. Ads are off after upgrade and I get notification to try Ads. Issue reproduces.
2. 0.63.45 --> Enable Rewards. View an Ad. Update to 0.65.88. Ads are off after upgrade and I get notification to try Ads. Issue reproduces.

Note - between 0.63.45 and 0.64.58 the train migration occurred. 0.63.45 is the last 0.63.x Beta version and 0.64.58 is the first 0.64.x Beta version.

3. 0.64.58 --> Enable Rewards. View an Ad. Update to 0.65.88. Ads still enabled after update, no notification to try Ads. Works as expected.
4. 0.64.72 --> Enable Rewards. View an Ad. Update to 0.65.88. Ads still enabled after update, no notification to try Ads. Works as expected.

Dev Channel tests:

1. 0.63.26 --> Enable Rewards. View an Ad. Update to 0.66.62. Ads are off after upgrade and I get notification to try Ads. Issue reproduces.
2. 0.64.56 --> Enable Rewards. View an Ad. Update to 0.66.62. Ads are off after upgrade and I get notification to try Ads. Issue reproduces.

Note - between 0.64.56 and 0.65.71 the train migration occurred. 0.64.56 is the last 0.64.x Dev version and 0.65.71 is the first 0.65.x Dev version.

3. 0.65.71 --> Enable Rewards. View an Ad. Update to 0.66.62. Ads still enabled after update, no notification to try Ads. Works as expected.
4. 0.66.58 --> Enable Rewards. View an Ad. Update to 0.66.62. Ads still enabled after update, no notification to try Ads. Works as expected.

Nightly Channel tests:

1. 0.64.26 --> Enable Rewards. View an Ad. Update to 0.67.15. Ads are off after upgrade and I get notification to try Ads. Issue reproduces.
2. 0.65.69 --> Enable Rewards. View an Ad. Update to 0.67.15. Ads still enabled after update, no notification to try Ads. Works as expected.
3. 0.66.50 --> Enable Rewards. View an Ad. Update to 0.67.15. Ads still enabled after update, no notification to try Ads. Works as expected.

[rebron]

Removing from milestone and release blocking label since this doesn't affect release channel.

[LaurenWags]

Nightly Channel tests:

1. 0.64.26 --> Enable Rewards. View an Ad. Update to 0.67.63. I get notification to try Ads. However, if I do not dismiss this notification and navigate to brave://rewards, Ads are on after upgrade and notification goes away without interaction from me. Issue as reported half reproduces. Logged Rewards notification to try Ads is incorrectly showing - Follow up to 4339 #4627 for 'enable Brave Ads' notification. See Rewards notification to try Ads is incorrectly showing - Follow up to 4339 #4627 for video of issue.
2. 0.65.69 --> Enable Rewards. View an Ad. Update to 0.67.63. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously as well)
3. 0.66.50 --> Enable Rewards. View an Ad. Update to 0.67.63. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously as well)

Also tried the following:
0.64.26 --> Enable Rewards. Disable Ads specifically. Update to 0.67.63. Ads are still off after update and there's no notification to try Ads. Works as expected.

[LaurenWags]

Dev Channel tests:

1. 0.63.26 --> Enable Rewards. View an Ad. Update to 0.66.78. Encountered Rewards notification to try Ads is incorrectly showing - Follow up to 4339 #4627 for 'enable Brave Ads' notification, however Ads toggle is on when navigating to brave://rewards.
2. 0.64.56 --> Enable Rewards. View an Ad. Update to 0.66.78. Encountered Rewards notification to try Ads is incorrectly showing - Follow up to 4339 #4627 for 'enable Brave Ads' notification, however Ads toggle is on when navigating to brave://rewards.
3. 0.65.71 --> Enable Rewards. View an Ad. Update to 0.66.78. Ads still enabled after update, no notification to try Ads. Works as expected as it did previously.
4. 0.65.85 --> Enable Rewards. View an Ad. Update to 0.66.78. Ads still enabled after update, no notification to try Ads. Works as expected as it did previously.
5. 0.66.58 --> Enable Rewards. View an Ad. Update to 0.66.78. Ads still enabled after update, no notification to try Ads. Works as expected as it did previously.
6. 0.66.77 --> Enable Rewards. View an Ad. Update to 0.66.78. Ads still enabled after update, no notification to try Ads. Works as expected as it did previously.

Also tested Ads off status prior to upgrade:

1. 0.63.26 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
2. 0.64.56 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
3. 0.65.71 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
4. 0.65.85 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
5. 0.66.58 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
6. 0.66.77 --> Enable Rewards. Disable Ads only. Update to 0.66.78. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.

[LaurenWags]

Verified passed with

Brave	0.65.114 Chromium: 75.0.3770.38 (Official Build) (64-bit)
Revision	3860105745f2b12537da9e9f048f14c3f52ba970-refs/branch-heads/3770@{#618}
OS	Mac OS X

Release Channel tests:

1. 0.61.52 --> enable Rewards, Ads not available. Update to 0.65.114 on test channel. Get notification to try Ads. Don't dismiss notification. Navigate to brave://rewards in a new tab. Ads are toggled off. Notification remains until you dismiss manually. Works as expected (as it did previously).
2. 0.62.51 --> enable Rewards, Ads not available. Update to 0.65.114 on test channel. Get notification to try Ads. Don't dismiss notification. Navigate to brave://rewards in a new tab. Ads are toggled off. Notification remains until you dismiss manually. Works as expected (as it did previously).
3. 0.63.48 --> Enable Rewards, View Ad. Update to 0.65.114 on test channel. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously).
4. 0.63.55 --> Enable Rewards, View Ad. Update to 0.65.114 on test channel. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously).
5. 0.64.75 --> Enable Rewards, View Ad. Update to 0.65.114 on test channel. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously).
6. 0.64.76 --> Enable Rewards, View Ad. Update to 0.65.114 on test channel. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously).
7. 0.64.77 --> Enable Rewards, View Ad. Update to 0.65.114 on test channel. Ads still enabled after update, no notification to try Ads. Works as expected (as it did previously).

Also tested Ads off status prior to upgrade:

1. 0.63.48 --> Enable Rewards, Disable Ads only. Update to 0.65.114 on test channel. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
2. 0.63.55 --> Enable Rewards, Disable Ads only. Update to 0.65.114 on test channel. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
3. 0.64.75 --> Enable Rewards, Disable Ads only. Update to 0.65.114 on test channel. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
4. 0.64.76 --> Enable Rewards, Disable Ads only. Update to 0.65.114 on test channel. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.
5. 0.64.77 --> Enable Rewards, Disable Ads only. Update to 0.65.114 on test channel. Ads toggle still off after update. No notification to enable ads is displayed. Works as expected.

[GeetaSarvadnya]

Verification passed on

Brave	0.65.116 Chromium: 75.0.3770.38 (Official Build) (64-bit)
Revision	3860105745f2b12537da9e9f048f14c3f52ba970-refs/branch-heads/3770@{#618}
OS	Windows 10 OS Version 1803 (Build 17134.523)

• Verified the scenarios which @LaurenWags mentioned above

Verification passed on

Brave	0.65.116 Chromium: 75.0.3770.38 (Official Build) (64-bit)
Revision	3860105745f2b12537da9e9f048f14c3f52ba970-refs/branch-heads/3770@{#618}
OS	Linux

• Verified the scenarios which @LaurenWags mentioned above