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Temporarily disable sync to diagnose crashes #8141

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kjozwiak opened this issue Feb 8, 2020 · 2 comments · Fixed by brave/brave-core#4565
Closed

Temporarily disable sync to diagnose crashes #8141

kjozwiak opened this issue Feb 8, 2020 · 2 comments · Fixed by brave/brave-core#4565

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@kjozwiak
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kjozwiak commented Feb 8, 2020

Description

We'll be temporarily disabling sync to diagnose several crashes and improve general stability.

Steps to Reproduce

Actual result:

Brave is currently crashing due to several crashes which is affect user experience and stability.

Expected result:

Temporarily disabling sync so we can diagnose the current crashes and improve stability.

Reproduces how often:

We don't know how many users are currently affected but we've received numerous reports from various users on different social network platforms including Brave Community.

Brave version (brave://version info)

Brave 1.3.113 Chromium: 80.0.3987.87 (Official Build) (64-bit)
Revision 449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
Brave 1.3.114 Chromium: 80.0.3987.87 (Official Build) (64-bit)
Revision 449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}

Version/Channel Information:

  • Can you reproduce this issue with the current release? Yes
  • Can you reproduce this issue with the beta channel? Yes
  • Can you reproduce this issue with the dev channel? Yes
  • Can you reproduce this issue with the nightly channel? Yes

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields? N/A
  • Does the issue resolve itself when disabling Brave Rewards? N/A
  • Is the issue reproducible on the latest version of Chrome? N/A

Miscellaneous Information:

CCing @bbondy @rebron @anthonypkeane @ jsecretan @brave/legacy_qa

@srirambv
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srirambv commented Feb 10, 2020

Verification passed on

Brave 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)
Revision 449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
OS Linux

Verification passed on

Brave 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)
Revision 449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}

Verified passed with

Brave 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)
Revision 449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
OS macOS Version 10.14.6 (Build 18G103)

Screen Shot 2020-02-10 at 9 29 30 AM

  • Verified visiting brave://sync shows invalid page error
  • Verified Extension: Brave Sync process isn't listed in task manager

Screen Shot 2020-02-10 at 9 30 41 AM

@kjozwiak
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kjozwiak commented Feb 10, 2020

Please see #8128 & #8108 for more context re: the reasons for temporarily disabling Sync.

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