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Merge pull request #7143 from braze-inc/lx/mid
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Edits for messaging interaction data
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rachel-feinberg authored Apr 2, 2024
2 parents a7aca0b + 3e52df2 commit 1f9489b
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52 changes: 44 additions & 8 deletions _docs/_hidden/private_betas/messaging_interaction_data.md
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Expand Up @@ -19,17 +19,35 @@ Starting in early 2024, messaging interaction data will be available according t

### When is messaging interaction data available?

For active campaigns and Canvases, interaction data is always available in real time.
Interaction data is always available. For active campaigns and Canvases, interaction data is always available in real time.

Stopped campaigns and Canvases will have their interaction data expire after three months unless they are used in retargeting filters. Expired interaction data is moved to long-term storage and will not be available in the dashboard.
For stopped campaigns and Canvases, their interaction data expires after three months unless it's used in retargeting filters by active campaigns or Canvases. Expired interaction data is moved to long-term storage and will not be available for use.

As outlined below, the interaction data may be stored to the dashboard at any time.
Expired interaction data is never deleted and can be restored at any time.

#### Features that use interaction data

The following features use messaging interaction data:

- Retargeting filters, including filters that retarget by tag
- Retargeting filters that retarget on a specific campaign or Canvas
- Clicked Alias in Campaign
- Clicked Alias in Canvas Step
- Clicked/Opened Campaign
- Clicked/Opened Step
- Converted From Campaign
- Converted From Canvas
- Entered Canvas Variation
- In Campaign Control Group
- In Canvas Control Group
- Last Received Message from Specific Campaign
- Last Received Message from Specific Canvas Step
- Received Campaign Variant
- Received Message from Campaign
- Received Message from Canvas Step
- Retargeting filters that retarget on campaigns or Canvases of a certain tag
- Received Message from Campaign or Canvas with Tag
- Clicked/Opened Campaign or Canvas With Tag
- Last Received Message from Campaign or Canvas With Tag
- **Campaigns Received** and **Canvas Messages Received** lists on the user profile
- `/users/export` endpoint
- **User Data** CSV exports on campaign and Canvas summary pages
Expand All @@ -47,7 +65,25 @@ The following features **do not** use messaging interaction data, meaning these
- Snowflake Data Share
- Segment Extensions
- Data points
- Filters for a last received or engaged with message (such as Last Clicked/Opened Any Email)
- The following retargeting filters:
- Clicked Alias in Any Campaign or Canvas Step
- Feature Flags
- Hard Bounced
- Has Marked You As Spam
- Has Never Received a Message from Campaign or Canvas Step
- Invalid Phone Number
- Last Engaged With Message
- Last Enrolled in Any Control Group
- Last In App Message Impression
- Last Received Any Message
- Last Received Email
- Last Received Push
- Last Received SMS
- Last Received Webhook
- Last Received WhatsApp
- Last Sent Specific SMS Inbound Keyword Category
- Last Viewed News Feed
- News Feed View Count

### How do I restore messaging interaction data?

Expand All @@ -66,9 +102,9 @@ It will vary how long the interaction data takes to restore, but in most cases,

You can also restore interaction data for expired campaigns or Canvases with a given tag.

1. Go to the Campaigns or Canvas page and search by the relevant tag.
2. Select the desired campaigns or Canvases.
3. Click **Restore interaction data** to restore the data for those campaigns or Canvases.
1. Go to the **Campaigns** or **Canvas** page and search by the relevant tag.
2. Select your campaigns or Canvases.
3. Select **Restore interaction data** to restore the data for those campaigns or Canvases.

After another three months of inactivity, these campaigns or Canvases will expire again.

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