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Merge pull request #4388 from braze-inc/BD-1735
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BD-1735: Clarify updating via user import with alias needs both name and label
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KellieHawks authored Nov 9, 2022
2 parents d713fc7 + 94fbc9d commit 570f7b9
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Expand Up @@ -53,7 +53,7 @@ If you are uploading or updating user profiles that are alias only, you must hav
| 182736486 | my_alt_identifier | Nguyen | nguyen@user.com | FALSE |
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When you provide both a `user_alias_name` and `user_alias_label` in your import, Braze will update any existing user with the same `user_alias_name` or create a newly identified user with that `user_alias_name` set if one is not found.
When you provide both a `user_alias_name` and `user_alias_label` in your import, Braze will update any existing user with the same `user_alias_name` and `user_alias_label`. If a user isn't found, Braze will create a newly identified user with that `user_alias_name` set.

{% alert important %}
You can't use a CSV import to update an existing user with a `user_alias_name` if they already have an `external_id`. Instead, this will create a new user profile with the associated `user_alias_name`. To associate an alias-only user with an `external_id`, use the [Identify Users]({{site.baseurl}}/api/endpoints/user_data/post_user_identify/) endpoint.
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