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Merge pull request #8025 from braze-inc/lydia-xie-patch-3
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Update EA note with before and after triggered IAM behavior
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lydia-xie authored Sep 9, 2024
2 parents d9e98e7 + 79a94b3 commit e050cfc
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8 changes: 4 additions & 4 deletions _docs/_hidden/private_betas/canvas_triggered_iams.md
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Expand Up @@ -16,7 +16,7 @@ In the Canvas builder, add a [Message]({{site.baseurl}}/user_guide/engagement_to
## Triggered in-app messages

{% alert important %}
Trigger actions for in-app messages are currently in early access. Contact your account manager if you're interested in participating in this early access.
Trigger actions for in-app messages are currently in early access. Contact your account manager if you're interested in participating in this early access.<br><br>Previously, there was no option to select a trigger, meaning in-app messages were always triggered on session start. Now, there's an option to select a trigger, meaning in-app messages can be triggered on session start, or by custom events and purchases. In-app messages created before this feature will have the session start as the trigger.
{% endalert %}

After any delays pass and the audience options are checked, in-app messages are set to live when a user reaches the Message step. If a user starts a session and performs the trigger event for the in-app message, the user will see the in-app message.
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You can choose from the following trigger actions to target your users:

- **Make Purchase:** Target users who make any purchase or a specific purchase
- **Start Session:** Target users who start a session in any app or in a specific app
- **Start Session:** Target users who start a session in any app or a specific app
- **Perform Custom Event:** Target users who perform the selected custom event

A user has to enter the Canvas step, start a session, then perform the trigger to receive an in-app message. This means mid-session updates aren't supported.
A user has to enter the Canvas step, start a session, and then perform the trigger to receive an in-app message. This means mid-session updates aren't supported.

!["Make A Specific Purchase" selected as the trigger action.]({% image_buster /assets/img_archive/canvas_trigger_actions.png %}){: style="max-width:85%"}

The following Canvas features aren't available with in-app messages, so if any of these features are turned on, they won't be applied to your in-app messages.
The following Canvas features aren't available with in-app messages, so they won't be applied to your in-app messages even if they're turned on.

- Intelligent Timing
- Rate limiting
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