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BD-3302 Update Liquid tags that trigger templated IAMs #7792

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Aug 6, 2024
Merged

BD-3302 Update Liquid tags that trigger templated IAMs #7792

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2 changes: 2 additions & 0 deletions _docs/_user_guide/data_and_analytics/custom_data/custom_events.md
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Expand Up @@ -175,6 +175,8 @@ For example, if you have a gaming application and want to send a message to user
If the user has no internet connection, triggered in-app messages with templated custom event properties (for example, {% raw %}``{{event_properties.${time_spent}}}``{% endraw %}) will fail and not display.
{% endalert %}

For a full list of Liquid tags that will cause in-app messages to deliver as templated in-app messages, refer to [Frequently asked questions]({{site.baseurl}}/user_guide/message_building_by_channel/in-app_messages/faq/#what-are-templated-in-app-messages/).

##### Considerations with filters

- **API calls:** When making API calls and using the "is blank" filter, a custom event property is considered "blank" if excluded from the call. For example, if you were to include `"event_property": ""`, then your users would be considered "not blank".
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1 change: 1 addition & 0 deletions _docs/_user_guide/message_building_by_channel/in-app_messages/faq.md
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Expand Up @@ -54,6 +54,7 @@ In-app messages will be delivered as templated in-app messages when **Re-evaluat
- SMS variables such as {% raw %}`{sms.${*}}`{% endraw %}
- `catalog_items`
- `catalog_selection_items`
- `event_properties`

This means during session start, the device will receive the trigger of that in-app message instead of the entire message. When the user triggers the in-app message, the user's device will make a network request to fetch the actual message.

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