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BD-3520 Update tips for SMS and WhatsApp Canvas properties #8221

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Oct 7, 2024
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BD-3520 Update tips for SMS and WhatsApp Canvas properties #8221

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2 changes: 1 addition & 1 deletion _docs/_user_guide/message_building_by_channel/sms/campaign/retargeting.md
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Expand Up @@ -90,7 +90,7 @@ Messages can be triggered as users send messages inbound based on keyword catego
When evaluating if an inbound message meets a defined trigger event, the leading and trailing spaces are removed before evaluation begins.

{% alert tip %}
If an action-based Canvas is triggered by an inbound SMS message, you can reference SMS properties in the first [Message step]({{site.baseurl}}/user_guide/engagement_tools/canvas/canvas_components/message_step/) of the Canvas.
If an action-based Canvas is triggered by an inbound SMS message, you can reference SMS properties in any Canvas step until the next action path.
{% endalert %}

**Trigger by inbound keyword category**<br>
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4 changes: 4 additions & 0 deletions _docs/_user_guide/message_building_by_channel/whatsapp/whatsapp_campaign/create.md
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Expand Up @@ -58,6 +58,10 @@ If all of the messages in your campaign are similar or have the same content, co
5. Choose your [advancement behavior]({{site.baseurl}}/user_guide/engagement_tools/canvas/create_a_canvas/advancement/).
6. Choose any other messaging channels you want to pair with your message.

{% alert tip %}
If an action-based Canvas is triggered by an inbound WhatsApp message, you can reference WhatsApp properties in any Canvas step until the next action path.
{% endalert %}

{% endtab %}
{% endtabs %}

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