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BD-3597 Remove WhatsApp service credit ratio #8325

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Oct 30, 2024
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BD-3597 Remove WhatsApp service credit ratio #8325

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BD-3597 Remove WhatsApp service credit ratio
rachel-feinberg Oct 28, 2024
a7b9fd9
Add changes to WhatsApp Crdit ratios
rachel-feinberg Oct 28, 2024
f910c34
triger build
internetisaiah Oct 29, 2024
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36 changes: 4 additions & 32 deletions _docs/_hidden/other/credit_ratios.md
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Expand Up @@ -20,139 +20,111 @@ In the event that Meta modifies its pricing or packaging for WhatsApp, Braze res

**Service Conversations**: End-user sends a message to the business. When the business sends a message in response, this begins the 24-hour window.

{% alert note %}
As of November 1, 2024, service-type conversations are free and will not deduct from purchased credits allotments.
{% endalert %}

**Utility Conversations**: Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements.

| References | Credit Ratio |
|------------|--------------|
| WhatsApp - Argentina Authentication | 9.5 |
| WhatsApp - Argentina Marketing | 16.5 |
| WhatsApp - Argentina Service | 8.5 |
| WhatsApp - Argentina Utility | 9 |
| WhatsApp - Brazil Authentication | 8.5 |
| WhatsApp - Brazil Marketing | 16.5 |
| WhatsApp - Brazil Service | 8 |
| WhatsApp - Brazil Utility | 2.1 |
| WhatsApp - Chile Authentication | 14 |
| WhatsApp - Chile Marketing | 23.5 |
| WhatsApp - Chile Service | 12 |
| WhatsApp - Chile Utility | 5.3 |
| WhatsApp - Colombia Authentication | 2 |
| WhatsApp - Colombia Marketing | 3.5 |
| WhatsApp - Colombia Service | 1.5 |
| WhatsApp - Colombia Utility | 0.1 |
| WhatsApp - Egypt Authentication | 16.5 |
| WhatsApp - Egypt Marketing | 28.5 |
| WhatsApp - Egypt Service | 17 |
| WhatsApp - Egypt Utility | 1.4 |
| WhatsApp - France Authentication | 18.5 |
| WhatsApp - France Marketing | 38 |
| WhatsApp - France Service | 23 |
| WhatsApp - France Utility | 8 |
| WhatsApp - Germany Authentication | 20.5 |
| WhatsApp - Germany Marketing | 36 |
| WhatsApp - Germany Service | 21.5 |
| WhatsApp - Germany Utility | 14.6 |
| WhatsApp - India Authentication | 0.4 |
| India Authentication - International | 7.4 |
| WhatsApp - India Marketing | 2.5 |
| WhatsApp - India Service | 1 |
| WhatsApp - India Utility | 0.4 |
| WhatsApp - Indonesia Authentication | 8 |
| Indonesia Authentication - International | 36.1 |
| WhatsApp - Indonesia Marketing | 11 |
| WhatsApp - Indonesia Service | 5 |
| WhatsApp - Indonesia Utility | 5.5 |
| WhatsApp - Israel Authentication | 4.5 |
| WhatsApp - Israel Marketing | 9.5 |
| WhatsApp - Israel Service | 5 |
| WhatsApp - Israel Utility | 1.4 |
| WhatsApp - Italy Authentication | 10 |
| WhatsApp - Italy Marketing | 18.5 |
| WhatsApp - Italy Service | 10 |
| WhatsApp - Italy Utility | 8 |
| WhatsApp - Malaysia Authentication | 5 |
| WhatsApp - Malaysia Marketing | 23 |
| WhatsApp - Malaysia Service | 6 |
| WhatsApp - Malaysia Utility | 3.7 |
| WhatsApp - Mexico Authentication | 6.5 |
| WhatsApp - Mexico Marketing | 11.5 |
| WhatsApp - Mexico Service | 3 |
| WhatsApp - Mexico Utility | 2.7 |
| WhatsApp - Netherlands Authentication | 19 |
| WhatsApp - Netherlands Marketing | 42.5 |
| WhatsApp - Netherlands Service | 23.5 |
| WhatsApp - Netherlands Utility | 13.3 |
| WhatsApp - Nigeria Authentication | 7.5 |
| WhatsApp - Nigeria Marketing | 13.5 |
| WhatsApp - Nigeria Service | 8 |
| WhatsApp - Nigeria Utility | 1.8 |
| WhatsApp - North America Authentication | 3.5 |
| WhatsApp - North America Marketing | 6.5 |
| WhatsApp - North America Service | 2.5 |
| WhatsApp - North America Utility | 1.1 |
| WhatsApp - Other Authentication | 8 |
| WhatsApp - Other Marketing | 16 |
| WhatsApp - Other Service | 4 |
| WhatsApp - Other Utility | 2 |
| WhatsApp - Pakistan Authentication | 6 |
| WhatsApp - Pakistan Marketing | 12.5 |
| WhatsApp - Pakistan Service | 4 |
| WhatsApp - Pakistan Utility | 1.4 |
| WhatsApp - Peru Authentication | 10 |
| WhatsApp - Peru Marketing | 18.5 |
| WhatsApp - Peru Service | 5 |
| WhatsApp - Peru Utility | 5.3 |
| WhatsApp - Rest of Africa Authentication | 4 |
| WhatsApp - Rest of Africa Marketing | 6 |
| WhatsApp - Rest of Africa Service | 9.5 |
| WhatsApp - Rest of Africa Utility | 1.6 |
| WhatsApp - Rest of Asia Pacific Authentication | 11.5 |
| WhatsApp - Rest of Asia Pacific Marketing | 19.5 |
| WhatsApp - Rest of Asia Pacific Service | 6 |
| WhatsApp - Rest of Asia Pacific Utility | 4.2 |
| WhatsApp - Rest of Central & Eastern Europe Authentication | 15 |
| WhatsApp - Rest of Central & Eastern Europe Marketing | 23 |
| WhatsApp - Rest of Central & Eastern Europe Service | 6.5 |
| WhatsApp - Rest of Central & Eastern Europe Utility | 9.4 |
| WhatsApp - Rest of Latin America Authentication | 12 |
| WhatsApp - Rest of Latin America Marketing | 19.5 |
| WhatsApp - Rest of Latin America Service | 11 |
| WhatsApp - Rest of Latin America Utility | 3 |
| WhatsApp - Rest of Middle East Authentication | 4.5 |
| WhatsApp - Rest of Middle East Marketing | 9 |
| WhatsApp - Rest of Middle East Service | 6 |
| WhatsApp - Rest of Middle East Utility | 4.2 |
| WhatsApp - Rest of Western Europe Authentication | 10 |
| WhatsApp - Rest of Western Europe Marketing | 15.5 |
| WhatsApp - Rest of Western Europe Service | 10.5 |
| WhatsApp - Rest of Western Europe Utility | 8 |
| WhatsApp - Russia Authentication | 11.5 |
| WhatsApp - Russia Marketing | 21.5 |
| WhatsApp - Russia Service | 10.5 |
| WhatsApp - Russia Utility | 10.6 |
| WhatsApp - Saudi Arabia Authentication | 6 |
| WhatsApp - Saudi Arabia Marketing | 11 |
| WhatsApp - Saudi Arabia Service | 5 |
| WhatsApp - Saudi Arabia Utility | 3.1 |
| WhatsApp - South Africa Authentication | 5 |
| WhatsApp - South Africa Marketing | 10 |
| WhatsApp - South Africa Service | 4.5 |
| WhatsApp - South Africa Utility | 2 |
| WhatsApp - Spain Authentication | 9 |
| WhatsApp - Spain Marketing | 16.5 |
| WhatsApp - Spain Service | 10 |
| WhatsApp - Spain Utility | 5.3 |
| WhatsApp - Turkey Authentication | 2 |
| WhatsApp - Turkey Marketing | 3 |
| WhatsApp - Turkey Service | 1 |
| WhatsApp - Turkey Utility | 1.4 |
| WhatsApp - United Arab Emirates Authentication | 4.5 |
| WhatsApp - United Arab Emirates Marketing | 9 |
| WhatsApp - United Arab Emirates Service | 5 |
| WhatsApp - United Arab Emirates Utility | 4.2 |
| WhatsApp - United Kingdom Authentication | 9.5 |
| WhatsApp - United Kingdom Marketing | 14 |
| WhatsApp - United Kingdom Service | 10.5 |
| WhatsApp - United Kingdom Utility | 5.8 |
{: .reset-td-br-1 .reset-td-br-2}

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