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Hyperlink from "Connection Error" screen to Troubleshooting article #1497

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philrz opened this issue Mar 6, 2021 · 1 comment · Fixed by #2720 or #2732
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Hyperlink from "Connection Error" screen to Troubleshooting article #1497

philrz opened this issue Mar 6, 2021 · 1 comment · Fixed by #2720 or #2732
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@philrz
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philrz commented Mar 6, 2021

Recently we experienced the second incident of a community user bumping into the "Connection Error: The service at localhost:9867" symptom detailed at #1490. Unsurprisingly, for both users we know of that have hit this issue, they ultimately end up coming to public Slack for help. Now that this has happened a couple times, we've got an article on the Brim wiki that would hopefully help a user start troubleshooting the problem immediately rather than having to take the detour to Slack and wait for a response:

https://github.com/brimsec/brim/wiki/Troubleshooting#brim-shows-connection-error-the-service-at-localhost9867-could-not-be-reached

In a group discussion on March 2, 2021, there was consensus that we could add a hyperlink from the "Connection Error" screen directly to the troubleshooting article. Proposed text attached to the hyperlink (with the link attached to the text that's in bold):

Please see the Brim troubleshooting wiki for guidance to debug/resolve this issue

@philrz philrz added this to the Brim v0.26.0 milestone Mar 6, 2021
@philrz philrz removed this from the Brim v0.26.0 milestone Mar 14, 2021
@philrz philrz self-assigned this Mar 6, 2023
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philrz commented Mar 20, 2023

Verified in Zui commit a1cc8fc.

The attached video shows the new Connection Error screen in the two locations that formerly lacked a hyperlink to the docs.

Verify.mp4

While verifying, I happened to notice a small loose end related to this which is tracked in new issue #2731.

@philrz philrz linked a pull request Mar 20, 2023 that will close this issue
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