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Add paragraph pointing to Windows reboot workaround #1491

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Mar 2, 2021
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Add paragraph pointing to Windows reboot workaround #1491

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13 changes: 13 additions & 0 deletions docs/Troubleshooting.md
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Expand Up @@ -238,6 +238,19 @@ below help you get past the problem, it would be very helpful for you to still
share the details with us so we can provide guidance to ensure other users
avoid the problem in the future.

There have been a couple reports from Windows users who experienced these
symptoms after an upgrade to a newer Brim release. In each case the users
ultimately resolved the problem via system reboot. We've unfortunately been
unable to reproduce this problem or study a system "live" that's in this state
to determine the root cause or why the reboot fixed it. An issue
[brim/1490](https://github.com/brimsec/brim/issues/1490) is being kept open to
track this specific case. Even though a reboot might be an effective fix for
you also, your assistance would be much appreciated in still running
through the troubleshooting steps below and gathering the debug information.
If you ultimately find a reboot fixes the symptom for you, please add your logs
and details to [brim/1490](https://github.com/brimsec/brim/issues/1490).
In all other cases, please [open a new issue](#opening-an-issue).

To begin troubleshooting this, it helps to understand the "backend" of Brim.
One essential component is [`zqd`](https://github.com/brimsec/zq/tree/master/ppl/cmd/zqd),
a server-style process that manages the storage and querying of imported
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