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Introduces BCC functionality into the Zendesk ticketing lifecycle

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⚠️ The copyright for this software is with Zendesk. The license for using this software (if any) is unknown by me. ⚠️

ZCC

Introduces BCC functionality into the Zendesk ticketing lifecycle

The ZCC App adds BCC functionality into Zendesk ticketing by allowing an Admin to notify a single email address, or number of email addresses with any selection of ticket comments, in an a way hidden to all other ticket participants.

BCCs are for notification purposes; the recipients cannot add comments to the ticket.

ZCC contains the following features:

  • Enter a single email address, or multiple email addresses.
  • Send all ticket comments, or only the latest ticket comments.
  • Submit the ticket and send the email notification.

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Introduces BCC functionality into the Zendesk ticketing lifecycle

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