Advanced SaaS Offering with increased uptime

[mesellings]

Description

Documentation for the Advanced SaaS Offering with increased uptime project.

Enterprise customers can now choose to make use of our advanced SaaS offering for automation clusters. This increases uptime guarantees to 99.9% and reduces RTO and RPO to below 1 hour for single-region outages.

This work requires edits to the following pages:

• Components > Concepts > Clusters
• Best Practice > Sizing your environment > Camunda 8 SaaS
• Components > Console > Manage Clusters > Create cluster

When should this change go live?

• This is a bug fix, security concern, or something that needs urgent release support.
• This is already available but undocumented and should be released within a week.
• This on a specific schedule and the assignee will coordinate a release with the DevEx team. (apply hold label or convert to draft PR)
• This is part of a scheduled alpha or minor. (apply alpha or minor label)
• There is no urgency with this change and can be released at any time.

PR Checklist

• My changes are for an already released minor and are in /versioned_docs directory.
• My changes are for the next minor and are in /docs directory (aka /next/).

• My changes require an Engineering review, and I've assigned the Engineering DRI or delegate.
• My changes require a technical writer review, and I've assigned @camunda/tech-writers as a reviewer.

[github-actions]

👋 🤖 🤔 Hello! Did you make your changes in all the right places?

These files were changed only in docs/. You might want to duplicate these changes in versioned_docs/version-8.5/.

• docs/components/best-practices/architecture/sizing-your-environment.md
• docs/components/concepts/clusters.md
• docs/components/console/manage-clusters/create-cluster-include.md
• docs/components/console/manage-clusters/img/cluster-creating-modal.png

You may have done this intentionally, but we wanted to point it out in case you didn't. You can read more about the versioning within our docs in our documentation guidelines.

[felix-mueller]

I think here we should then add the input from @rodrigo-lourenco-lopes

[mesellings]

@felix-mueller @rodrigo-lourenco-lopes I've added the table into the sizing your runtime page along with the starred explanations - just need the final figures 👍

[mesellings]

@hisImminence I have committed the latest changes to the docs, takes about ~20 minutes to rebuild the preview environment.

In summary:

• Updated create a cluster page with screenshot, text etc
• Updated sizing your environment table and other edits where necessary
• Updated clusters concept page to incorporate Aaron feedback and other edits.

I think that is probably good enough for a first iteration of the docs now, please review.

The only thing that might be good to do is a good point Aaron raised - we could add an example in here to make it clearer about sizes & reservations? Do you have a good example we could add in?

Each size increase uses one of your available cluster reservations.

[christinaausley]

@mesellings Let me know if you would also like technical review before release 😄

[hisImminence]

Thanks @mesellings ! I commented already in this thread my feedback 🙈 Does this work too? Else I can respond in the PR tomorrow!

[mesellings]

Thanks @mesellings ! I commented already in this thread my feedback 🙈 Does this work too? Else I can respond in the PR tomorrow!

Thnaks @hisImminence that's fine, I'll do the changes using the Slack thread 👍

[mesellings]

@hisImminence I've made all the changes from your feedback and incorporated the 4x size - please review 👍

[mesellings]

@mesellings Let me know if you would also like technical review before release 😄

I've requested a review from @felix-mueller 👍

[hisImminence]

@mesellings, just realized we can do a new screenshot as well of the cluster creation page with 4 cluster size options (link to the page)

@mesellings already adjusted it

[hisImminence]

We made it!!! Thanks @mesellings!

[github-actions]

🧹 Preview environment for this PR has been torn down.

[mesellings]

Merged docs to ensure they will be in the 8.6 release, I will get a TW review following this merge.

[mesellings]

Also, confirmed via Slack that we don't need to backport docs to previous versions unless notified:

...that current customers can still purchase “older cluster sizes like S/M/L” and with 8.6 we introduce the availability tiers (which are also just working good because we have zeebes FlowControl features with 8.6…)
--> I would just do it for the 8.6 docs!

[akeller]

Not urgent, but it doesn't look like this got a retro TW review yet.

More importantly, I was wondering if there were any changes on the website similar to these changes. Was this part of the conversation? Or is this also something that needs a follow up? (Or do we not talk about cluster sizing on the website?)

[mesellings]

@akeller This does still need a TW retro review, I'll set one up asap. Regarding the website (I assume you mean the corporate site?) I don't think the pricing/plans page needs changing, as the cluster model changes don't affect this e.g. on the https://camunda.com/pricing/ page, but I'll double-check with Immi and Felix 👍