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added troubleshooting for the love of god please read the thing
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rodber committed Apr 30, 2024
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4 changes: 4 additions & 0 deletions README.md
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Expand Up @@ -35,6 +35,10 @@ For Chevereto V4 users:

* Follow the [Updating](application/installing/updating.md) guide to keep your system updated.

## Troubleshooting

Got a `Something went wrong` message? Don't panic and check our [Troubleshooting](application/reference/errors.md#something-went-wrong) guide.

## Support

Go to [chevereto.com/support](https://chevereto.com/support).
10 changes: 7 additions & 3 deletions application/reference/errors.md
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Expand Up @@ -24,13 +24,17 @@ The id is randomly generated and is unique per error event.

## Something went wrong

This error spawns on production context, where you don't want any debug info visible to public users.
This error spawns on **production** context, the actual cause of this error is **hidden from visitors by design** to don't expose any sensitive debug info to end-users.

> Something went wrong
> Please try again later. If the problem persist don't hesitate to contact the system administrator.
**Note:** You are the system administrator.
**Note:** *You are the system administrator*.

This [silent message](https://chevere.github.io/throwable-handler/demo/output/html-silent.html) indicates an error caught by Chevereto, but without disclosing the actual cause of error. Go to [Debug](../../developer/how-to/debug.md) to learn how to retrieve these from the [configured log device](../configuration/environment.md#error-logging-variables).
This [silent message](https://chevere.github.io/throwable-handler/demo/output/html-silent.html) indicates an error caught by Chevereto, but without disclosing the actual cause of error.

* Go to **Dashboard > Settings > System** and enable [Debug errors](https://v4-admin.chevereto.com/settings/system.html#debug-errors) to print the error message to administrators.
* Learn more at [Debug](../../developer/how-to/debug.md) to retrieve these errors from the [configured log device](../configuration/environment.md#error-logging-variables).

## Exception thrown

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