FAQ - update 'who_can_help' entry #1083

heinezen · 2021-04-13T11:59:16Z

Changelog:

replace phone numbers with link
link to FAQ entry qr_test instead of blogpost
change public holidays to national holidays
Link english community page

MikeMcC399 · 2021-04-13T17:51:11Z

src/data/faq.json

+                            "The technical hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>click here to see the phone numbers</a>) will help you with technical questions about the Corona-Warn-App, for instance if you have problems with risk identification. You can reach the technical hotline from Monday to Saturday from 7 a.m. to 10 p.m. (except on German national holidays), and it is free of charge for you within Germany.",
+                            "The TAN hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>click here to see the phone numbers</a>) will help you to enter the TAN if you have a positive test result and if you have not received a TAN or document with a QR code. The TAN hotline is available 24 hours a day, seven days a week. The call is free of charge from within Germany.",
+                            "If the test result is not available in the Corona-Warn-App, the relevant service personnel, test centre or health authority should be contacted to obtain the test result.  <br/>In order to make it easier for you to find the responsible health authority, the RKI has provided a corresponding tool. By entering the postal code or the city of residence, the responsible health authority (including contact details) is immediately displayed: <a href='https://tools.rki.de/PLZTool/en-GB'>Robert Koch Institute Tool: Health authority by postal code or place</a>",
+                            "Further information on the QR Code procedure can be found in this FAQ entry: <a href='#qr_test'>I have scanned a QR code, but the test result could not be retrieved for days.</a>",
                            "The websites of the Federal Government are offering general information and videos: <a href='https://www.bundesregierung.de/breg-de/themen/corona-warn-app'>https://www.bundesregierung.de/breg-de/themen/corona-warn-app</a>.",


The link
https://www.bundesregierung.de/breg-de/themen/corona-warn-app
goes to a German language site.

There is another link which is directly English and I think this should be used instead:
https://www.bundesregierung.de/breg-de/themen/corona-warn-app/corona-warn-app-englisch

ok, thanks.

MikeMcC399 · 2021-04-13T18:02:18Z

src/data/faq.json

+                            "The technical hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>click here to see the phone numbers</a>) will help you with technical questions about the Corona-Warn-App, for instance if you have problems with risk identification. You can reach the technical hotline from Monday to Saturday from 7 a.m. to 10 p.m. (except on German national holidays), and it is free of charge for you within Germany.",
+                            "The TAN hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>click here to see the phone numbers</a>) will help you to enter the TAN if you have a positive test result and if you have not received a TAN or document with a QR code. The TAN hotline is available 24 hours a day, seven days a week. The call is free of charge from within Germany.",
+                            "If the test result is not available in the Corona-Warn-App, the relevant service personnel, test centre or health authority should be contacted to obtain the test result.  <br/>In order to make it easier for you to find the responsible health authority, the RKI has provided a corresponding tool. By entering the postal code or the city of residence, the responsible health authority (including contact details) is immediately displayed: <a href='https://tools.rki.de/PLZTool/en-GB'>Robert Koch Institute Tool: Health authority by postal code or place</a>",
+                            "Further information on the QR Code procedure can be found in this FAQ entry: <a href='#qr_test'>I have scanned a QR code, but the test result could not be retrieved for days.</a>",
                            "The websites of the Federal Government are offering general information and videos: <a href='https://www.bundesregierung.de/breg-de/themen/corona-warn-app'>https://www.bundesregierung.de/breg-de/themen/corona-warn-app</a>.",
                            "The Robert Koch Institute also provides information on epidemiological aspects: <a href='https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/nCoV_node.html'>https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/nCoV_node.html</a>.",


The link
https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/nCoV_node.html
is German language.

Unfortunately it seems that
https://www.rki.de/EN/Content/infections/epidemiology/outbreaks/COVID-19/COVID19.html
and
https://www.rki.de/EN/Content/infections/epidemiology/outbreaks/COVID-19/CWA/CWA.html
(which is still at the 1.9 level) are not being maintained in the English language any more.

Probably that should be checked with RKI to see if they intend to maintain the English language pages in future or if they have frozen them.

I've added a disclaimer that the link is german only for now.

You can make an issue for this and we'll bring this forward to the RKI. Don't know how long this will take since everyone is currently occupied with the 2.0 release.

Issue #1127 opened.

MikeMcC399 · 2021-04-13T18:05:39Z

src/data/faq_de.json

-                            "Siehe auch <a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>So erreichen Sie uns außerhalb Deutschlands</a>.",
-                            "Falls das Testergebnis nicht in der Corona-Warn-App abrufbar ist, sollte das zuständige Fachpersonal, Testcenter oder Gesundheitsamt kontaktiert werden, um das Testergebnis zu erhalten. <br/>Um Ihnen die Suche nach dem zuständigen Gesundheitsamt zu erleichtern, hat das RKI ein entsprechendes Tool zur Verfügung gestellt. Durch die Angabe der Postleitzahl oder des Wohnortes, wird sofort das zuständige Gesundheitsamt inklusive der Kontaktdaten angezeigt: <a href='https://tools.rki.de/PLZTool'>Robert Koch-Institut Tool: Gesundheitsamt nach Postleitzahl oder Ort</a> <br/><a href='../blog/2020-08-25-notes-qr-codes/'>Weitere Hinweise zum QR-Code Verfahren</a>",
+                            "Die technische Hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>klicken Sie hier um zu den Telefonnummern zu gelangen</a>) hilft Ihnen bei technischen Fragen rund um die Corona-Warn-App, zum Beispiel bei Problemen mit der Risiko-Ermittlung. Sie erreichen sie von Montag bis Samstag von 7 bis 22 Uhr (außer an bundesweiten Feiertagen), und sie ist für Sie innerhalb Deutschlands kostenfrei.",
+                            "Die TAN-Hotline (<a href='#international_phone_numbers' target='_blank' rel='noopener noreferrer'>klicken Sie hier um zu den Telefonnummern zu gelangen</a>) hilft Ihnen bei der Eingabe der TAN, wenn Sie ein positives Testergebnis haben, und wenn Sie keine TAN oder kein Dokument mit QR-Code erhalten haben. Die TAN-Hotline ist 24 Stunden täglich an sieben Tagen in der Woche erreichbar. Der Anruf ist kostenfrei.",


"Der Anruf ist kostenfrei." =>
"Der Anruf ist innerhalb Deutschlands kostenfrei."

MikeMcC399

I made some suggestions. In the German text the TAN Hotline needs to be listed as only free-of-charge in Germany. The English text is correct.

This PR has a dependency on #1078 and should not be merged until the dependency has been merged.

…warn-app-englisch

dsarkar · 2021-04-22T10:36:09Z

dsarkar · 2021-04-22T10:36:20Z

dsarkar · 2021-04-22T10:36:34Z

@heinezen @MikeMcC399 Thanks.

MikeMcC399 · 2021-04-22T11:04:41Z

@heinezen
Apparently GitHub doesn't send out e-mail notifications for comments on review comments, so I didn't pick up your note until today when this PR was merged and I got a notification for that event.

I've added a disclaimer that the link is german only for now.

You can make an issue for this and we'll bring this forward to the RKI. Don't know how long this will take since everyone is currently occupied with the 2.0 release.

Here is the new issue:
#1127

faq: update 'who_can_help' entry

d74c7a5

heinezen requested a review from SebastianWolf-SAP as a code owner April 13, 2021 11:59

heinezen mentioned this pull request Apr 13, 2021

FAQ - Remove outdated information from FAQ and review existing entries 🔧 #971

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MikeMcC399 reviewed Apr 13, 2021

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MikeMcC399 suggested changes Apr 13, 2021

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heinezen and others added 4 commits April 15, 2021 13:59

faq: wording

504b156

faq: add disclaimer for german article

0445687

faq: innerhalb Deutschlands

388b794

https://www.bundesregierung.de/breg-de/themen/corona-warn-app/corona-…

072d506

…warn-app-englisch

heinezen requested a review from a team April 22, 2021 10:34

dsarkar approved these changes Apr 22, 2021

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Merge branch 'master' into heinezen-refaq-who-can-help

5f4ee2a

dsarkar merged commit 1684102 into master Apr 22, 2021

dsarkar deleted the heinezen-refaq-who-can-help branch April 22, 2021 10:41

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FAQ - update 'who_can_help' entry #1083

FAQ - update 'who_can_help' entry #1083

heinezen commented Apr 13, 2021

MikeMcC399 Apr 13, 2021

dsarkar Apr 22, 2021

MikeMcC399 Apr 13, 2021

heinezen Apr 15, 2021

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dsarkar commented Apr 22, 2021

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MikeMcC399 commented Apr 22, 2021

FAQ - update 'who_can_help' entry #1083

FAQ - update 'who_can_help' entry #1083

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heinezen commented Apr 13, 2021

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dsarkar commented Apr 22, 2021

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