Fix RTIR issue

Packs/RTIR/Integrations/RTIR/RTIR.py

@@ -5,6 +5,7 @@
 import json
 import re
 import urllib3
+import urllib
 
 urllib3.disable_warnings()
 
@@ -855,12 +856,10 @@ def add_reply_request(ticket_id, encoded):
 def add_reply():
     ticket_id = demisto.args().get('ticket-id')
     content = 'Action: comment\n'
-    text = demisto.args().get('text')
-    if text:
-        content += '\nText: ' + text.encode('utf-8')
-    cc = demisto.args().get('cc')
-    if cc:
-        content += '\nCc: ' + cc
+    if (text := demisto.args().get('text')):
+        content += f'\nText: {text}'
+    if (cc := demisto.args().get('cc')):
+        content += f'\nCc: {cc}'
     try:
         encoded = "content=" + urllib.parse.quote_plus(content)
         added_reply = add_reply_request(ticket_id, encoded)
@@ -918,8 +917,8 @@ def main():
     global SERVER, USERNAME, PASSWORD, BASE_URL, USE_SSL, FETCH_PRIORITY, FETCH_STATUS, FETCH_QUEUE, HEADERS, REFERER
     SERVER = params.get('server', '')[:-1] if params.get('server', '').endswith(
         '/') else params.get('server', '')
-    USERNAME = params.get('credentials').get('identifier', '')
-    PASSWORD = params.get('credentials').get('password', '')
+    USERNAME = params.get('credentials', {}).get('identifier', '')
+    PASSWORD = params.get('credentials', {}).get('password', '')
     BASE_URL = urljoin(SERVER, '/REST/1.0/')
     USE_SSL = not params.get('unsecure', False)
     FETCH_PRIORITY = int(params.get('fetch_priority', "0")) - 1

Packs/RTIR/Integrations/RTIR/RTIR.yml

@@ -568,7 +568,7 @@ script:
   script: '-'
   type: python
   subtype: python3
-  dockerimage: demisto/python3:3.10.11.54132
+  dockerimage: demisto/python3:3.10.12.62631
 tests:
 - RTIR Test
 fromversion: 5.0.0

Packs/RTIR/Integrations/RTIR/RTIR_test.py

@@ -31,7 +31,7 @@ def test_query_formatting(mocker):
 
     from RTIR import build_search_query
     query = build_search_query()
-    assert not (query.endswith('+OR+') or query.endswith('+AND+'))
+    assert not query.endswith(('+OR+', '+AND+'))
 
 
 RAW_HISTORY = """
@@ -183,3 +183,52 @@ def test_parse_attachment_content():
     response = parse_attachment_content('1234', RAW_ATTACHMENT_CONTENT)
     expected = 'some multiline\nattachment content'
     assert response == expected
+
+
+def test_add_reply(mocker):
+    """
+    Test sending a reply from an existing ticket to the user.
+
+    Given:
+    - Valid ticket id and text
+    - Valid response
+
+    When:
+    - Sending a reply to the user
+
+    Then:
+    - Ensure the reply is sent successfully
+    """
+    from RTIR import add_reply
+    mocker.patch.object(demisto, 'args', return_value={'ticket-id': '1234', 'text': 'some text'})
+    mocked_response = requests.Response()
+    mocked_response._content = b'200'
+    mocked_response.status_code = 200
+    mocker.patch('RTIR.add_reply_request', return_value=mocked_response)
+    mocked_demisto_results = mocker.patch.object(demisto, 'results')
+    add_reply()
+    mocked_demisto_results.assert_called_with('Replied successfully to ticket 1234.')
+
+
+def test_add_reply_fail(mocker):
+    """
+    Test failure in sending a reply from an existing ticket to the user.
+
+    Given:
+    - Invalid response
+
+    When:
+    - Sending a reply to the user
+
+    Then:
+    - Ensure the reply fails with an error message.
+    """
+    from RTIR import add_reply
+    mocker.patch.object(demisto, 'args', return_value={'ticket-id': '1234', 'text': 'some text'})
+    mocked_response = requests.Response()
+    mocked_response._content = b'400'
+    mocked_response.status_code = 400
+    mocker.patch('RTIR.add_reply_request', return_value=mocked_response)
+    mocked_demisto_results = mocker.patch('RTIR.return_error')
+    add_reply()
+    mocked_demisto_results.assert_called_with('Failed to reply')

Packs/RTIR/ReleaseNotes/1_0_15.md

@@ -0,0 +1,6 @@
+
+#### Integrations
+
+##### RTIR
+
+- Fixed an issue where `!rtir-add-reply` or `!rtir-add-comment` would fail when provided with the `text` argument.

Packs/RTIR/pack_metadata.json

@@ -2,7 +2,7 @@
     "name": "RTIR",
     "description": "Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.",
     "support": "xsoar",
-    "currentVersion": "1.0.14",
+    "currentVersion": "1.0.15",
     "author": "Cortex XSOAR",
     "url": "https://www.paloaltonetworks.com/cortex",
     "email": "",