Update mr-phase-1-data-plan.md

department-of-veterans-affairs · Dec 19, 2024 · 1c27368 · 1c27368
1 parent 042ee8b
commit 1c27368
Showing 1 changed file with 9 additions and 9 deletions.
diff --git a/...th-modernization/mhv-to-va.gov/medical-records/analysis/mr-phase-1-data-plan.md b/...th-modernization/mhv-to-va.gov/medical-records/analysis/mr-phase-1-data-plan.md
@@ -2,22 +2,22 @@
 
 Using Datadog and Google Analytics, we will track performance, user engagement, and functionality to ensure seamless user experience and identify potential issues post-launch. This will be complemented by the Veteran feedback collected via the Medallia/VSignals CSAT intercept and feedback surveys to provide deeper insights into their experience.
 
-**Engagement:**
+## **Engagement:**
 
 - **Proportion of users who click on any link on medical record pages**
 - **Captured via Datadog**
 
-**Task completion:**
+## **Task completion:**
 
 - **Proportion of users who report “yes” to the question “Were you able to complete your task?” in Medallia/VSignals CSAT intercept survey**
 
-**Customer satisfaction:**
+## **Customer satisfaction:**
 
 - **Proportion of users who respond with “Very good” or “Somewhat good” to the question “Please rate your experience with this site today” in Medallia/ VSignals CSAT intercept survey**
 
-**Datadog Metrics:**
+## **Datadog Metrics:**
 
-We will be measuring usage of each domain by:
+### We will be measuring usage of each domain by:
 
 - Monitoring:
   - Page views
@@ -29,7 +29,7 @@ We will be measuring usage of each domain by:
   - Print and download of both pages and lists
   - Pagination
 
-We will be measuring usage of Download Medical Records by:
+### We will be measuring usage of Download Medical Records by:
 
 - Monitoring:
   - Page views
@@ -41,7 +41,7 @@ We will be measuring usage of Download Medical Records by:
   - File type radio buttons
   - Record type
 
-We will be measuring usage of Settings by:
+### We will be measuring usage of Settings by:
 
 - Monitoring:
   - Page views
@@ -52,11 +52,11 @@ We will be measuring usage of Settings by:
   - Yes, opt in and Yes, opt out buttons
   - Go to your profile view on MHV link
 
-**Google Analytics:**
+## **Google Analytics:**
 
 We will use path explorations to view Veterans’ paths within and out of Medical Records.
 
-**Medallia Feedback:**
+## **Medallia Feedback:**
 
 We will collect, analyze, and synthesize Medallia data from: