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Update findability.md
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ajialeilani authored Dec 18, 2024
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## Findability discovery

As a part of our initiative, our team did some discovery work to understand how Veterans might find information about the "verification of dependents." Part of our hypothesis is that those Veterans who incur debt from dependent overpayments are less engaged with VA.gov, hence the need to reach out to them with a notification email. Because these Veterans may be less familiar with navigating VA.gov, we want to pay extra attention to the ease of findability when designing our new verification MVP. More than this, we know how important it is that even Veterans who don't follow our happy path (the CTA in the annual notification email) are able to find information about dependent verification and how to verify independent of the email.
As a part of our initiative, our team did some discovery work to understand how Veterans might find information about the "verification of dependents." Part of our hypothesis is that Veterans with out-of-date dependents may be less engaged with the dependents experience on VA.gov. Because these Veterans may be less familiar with navigating VA.gov, we want to pay extra attention to the ease of findability when designing our new verification MVP. More than this, we know how important it is that even Veterans who don't follow our happy path (the CTA in the annual notification email) are able to find information about dependent verification and how to verify independent of the email.

We want to ensure that Veterans can easily find information on dependent verification on VA.gov and also that they're presented with information on dependent verification in relevant spaces even when they don't know to search for it.

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