Various bits of useful information for when something goes wrong.
To contact Roadside Assistance using Polestar Connect, press the black ‘CONNECT’ button in the ceiling console. Toll free numbers can be found at https://www.polestar.com/en/service-and-assistance/roadside-assistance/.
Hold down the home button until the display goes completely black. It will reboot after about 10 - 20 seconds.
The TCAM is the telecommunications module that provides network and radio services for Internet (3G/4G/LTE), Wifi, GPS, Bluetooth, and keys. If any of these features are malfunctioning, you can try to reset your TCAM:
- Stop the car and make sure it's in park.
- Hold HOME button on the main screen until it does a reset of the infotainment system (see above).
- Immediately after the reboot has finished, hold down the front window demist button (the one next to the play/pause button with a curved windscreen shape ... in a right hand drive car this is to the left of play/pause) for at least 15 seconds.
- Wait patiently a few seconds until the SOS starts flashing.
Place a key fob (not the activity key) into the cupholder under the central arm rest.
You can re-initialize the Google Assistant by clearing the app's storage. You do this by following these steps:
Settings -> Apps & Notifications -> Show all Apps -> Google Assistant -> Storage & Cache -> Clear storage
Lock the car and leave it for about 30 minutes, staying far enough away that it does not detect the key. This is often enough to make the car driveable again.
- Put the vehicle's electrical system in Passive usage mode.
- Make sure the assisting battery has a voltage of 12V.
- If the battery is in another vehicle, turn off that vehicle's engine and make sure that the vehicles are not touching each other.
- Clamp one end of the red jumper cable onto the assisting battery's positive terminal, often marked in red or with a plus sign (+).
- Open the cover over the positive charging point by pressing in its side to release the catch while lifting the cover upward. There are two charging points under the cover. Use the one closest to the center of the vehicle.
- Clamp the other end of the red jumper cable to the positive charging point.
- Clamp one end of the black jumper cable onto the assisting battery's negative terminal, often marked in black or with a minus sign (-).
- Clamp the other end of the black jumper cable to your vehicle's negative charging point. Because the vehicle's chassis serves as ground for the 12 V system, the bolt head marked in the illustration can be used.
- Make sure the jumper cables are securely attached to help prevent sparks while jump starting.
- Start the engine of the assisting vehicle.
- Start the vehicle with the discharged battery by depressing the brake pedal and selecting gear position D or R.
- If the high-voltage battery is also discharged, begin charging of the vehicle using the charging cable.
- Remove the jumper cables in the reverse order ‒ first the black cables and then the red cables.
Make sure that none of the clamps of the black jumper cables come into contact with the vehicle's positive charging point, the assisting battery's positive terminal or either of the red jumper cable's connected clamps.
- Tap the car symbol in the center display.
- Tap More.
- Tap Car status.
- Tap Service.
- Select Tow Mode.
- Follow the instructions on the screen.
The vehicle is now in tow mode and can roll freely.
If the lock motor fails to release during level 1 or 2 charging, the cable can be removed through a manual actuation of the lock motor. To release the cable:
- Use a T30 torx or blunt screwdriver and gently depress the cable lock motor located on the top of the charging cable connector.
- Once the motor is released, press the cable lock lever and remove the charge cable from the vehicle.
| # | Function | Ampere | Type |
|---|---|---|---|
| 1 | Audio control device (amplifier) | 0 | MCase |
| 2 | Central Electrical Module A: Sensors, radar units, power seats | 40 | MCase |
| 3 | Central Electrical Module B: Sensors, radar units, power seats | 40 | MCase |
| 4 | Fan module for climate control system, front | 40 | MCase |
| 5 | Power operated tailgate | 25 | MCase |
| 6 | Power seat, left | 20 | MCase |
| 7 | Power seat, right | 20 | MCase |
| 8 | – | – | MCase |
| 9 | Right-hand rear door module | 20 | Micro |
| 10 | Left-hand rear door module | 20 | Micro |
| 11 | Left-hand front door module | 20 | Micro |
| 12 | Rear lights | 15 | Micro |
| 13 | Right-hand front door module | 20 | Micro |
| 14 | Seat heater, rear* | 15 | Micro |
| 15 | Safety module (ASDM = Active safety domain master) | 5 | Micro |
| 16 | Calculation module | 5 | Micro |
| 17 | Sun sensor | 5 | Micro |
| 18 | Steering lock | 7,5 | Micro |
| 19 | Control module for climate control system | 7,5 | Micro |
| 20 | Interior motion sensors* | 5 | Micro |
| 21 | Driver display | 5 | Micro |
| 22 | Keypad in centre console | 5 | Micro |
| 23 | Steering wheel module | 5 | Micro |
| 24 | Start knob module; Electronic gearing module; Electronic parking brake | 5 | Micro |
| 25 | Centre display | 5 | Micro |
| 26 | Control module for a car connected to the Internet; Control module for Connect | 5 | Micro |
| 27 | Module for multi-band antenna | 5 | Micro |
| 28 | Relay coils | 5 | Micro |
| 29 | Foot motion detection; Control module Digital Key | 5 | Micro |
| 30 | Control module, Infotainment | 15 | Micro |
| 31 | Diagnostic socket OBDII | 10 | Micro |
| 32 | Alcohol lock; Extended accessory module | 5 | Micro |
| 33 | Electric lowering of head restraints, left | 15 | Micro |
| 34 | Electric lowering of head restraints, right | 15 | Micro |
| 40 | Rear window defroster | 30 | MCase |
| 41 | Seatbelt pretensioner module, left-hand side | 40 | MCase |
| 42 | Seatbelt pretensioner module, right-hand side | 40 | MCase |
| 50 | – | – | Micro |
| 51 | – | – | Micro |
| 52 | Coolant pump | 7,5 | Micro |
| 53 | Steering wheel module for heated steering wheel | 15 | Micro |
| 54 | Electric air heating | 5 | Micro |
| 55 | Headlamp washers | 25 | MCase |
| 56 | Windscreen and rear windscreen washers | 25 | MCase |
| 57 | – | – | MCase |
| 58 | – | – | MCase |
| 60 | Communication unit | 5 | Micro |
| 61 | – | – | Micro |
| 62 | – | – | Micro |
| 63 | Seatbelt pretensioner module | 5 | Micro |
| 64 | Blind Spot Information (BLIS)* | 5 | Micro |
| 65 | – | – | Micro |
| 66 | – | – | Micro |
| 67 | Control module, front radar | 5 | Micro |
| 68 | – | – | Micro |
| 69 | 360° parking camera* | 5 | Micro |
| 70 | Fuse for special vehicle | 5 | Micro |
| 71 | Airbag and seatbelt pretensioner control module | 5 | Micro |
| 80 | – | – | Micro |
| 81 | Wake-up, electronic shifting module | 5 | Micro |
| 82 | – | – | Micro |
| 83 | Interior lighting; Dimming of rearview mirror; Rain and light sensor; Control panels in rear doors and cargo; Transponder for road tax | 7,5 | Micro |
| 84 | – | – | Micro |
| 85 | Front-facing camera | 5 | Micro |
| 86 | Alcohol lock | 5 | Micro |
| 87 | Wireless mobile charger; USB socket | 7,5 | Micro |
| 90 | – | – | Micro |
| 91 | – | – | Micro |