Registration SMS not delivered to France - classify SMS as non-commercial #7672
Labels
A-Identity-Server
A-Registration
O-Occasional
Affects or can be seen by some users regularly or most users rarely
S-Major
Severely degrades major functionality or product features, with no satisfactory workaround
T-Defect
Comments
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I just looked into this and found what might be the problem, Bouygues Telecom (and SFR) will only accept commercial messages for delivery between 8.30am and 8pm local time Monday to Saturday. Were you trying to register outside of these hours? Obviously our 2FA message is not a commercial message, but I'd guess the necessary configuration hasn't been done with the carrier to get our messaging correctly classified. If you were trying to register outside of these hours, can you try again between these hours and let me know how you get on? Thanks! |
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Hi, sorry for the long delay, I was AFK for a few months. You were spot on, as soon as I tried during daytime I correctly received the 2FA message. So your analysis was correct. Thank you for the help! |
MadLittleMods
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May 28, 2022
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Description
When registering an account on the default home server via the Android/F-Droid application, 2FA SMS is never received on a French number. Country code was correctly detected, email token was correctly received but three attempts at SMS verification of number never succeeded.
Operator is Bouygues Telecom.
Steps to reproduce
Log: not sent
Version information
edit: just tried via the web version of Firefox for Android and it is the same result, SMS is never received despite correct number (e.g +33667889955).
Thanks
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