⚡ Knowledge Base System (Docs as Code)

A modern, high-performance internal documentation platform engineered to replace legacy tools (Google Sites). Built with MkDocs, Python, and JavaScript.

🚀 The Challenge

The team was struggling with a decentralized and slow legacy knowledge base (Google Sites). Information retrieval was inefficient during critical support calls, impacting KPIs like AHT (Average Handle Time).

🛠️ The Solution

I engineered a Docs-as-Code solution to centralize operations, strictly following SRE principles:

• Performance: Static site generation for <100ms load times.
• UX/UI: "Dark Mode" terminal aesthetic to reduce eye strain for operators.
• Automation: JS scripts to fetch real-time metrics and team birthdays.
• Search: Instant client-side search indexing.

💻 Tech Stack

• Core: MkDocs (Python)
• Theme: Material for MkDocs (Customized)
• Scripting: JavaScript (ES6) for dynamic dashboard widgets.
• Styling: CSS3 (Custom Variables & Animations).
• Deployment: Netlify (CI/CD).

🔄 Transformation (Legacy vs Modern)

Witness the evolution from a static, slow interface to a high-performance SRE-grade platform.

Legacy System (Google Sites)	New Knowledge Base (MkDocs)
Slow, decentralized, hard to maintain.	<100ms load, Dark Mode, Git-backed.

📸 Features

• Service Monitor: Real-time KPI dashboard simulation.
• Interactive Scripts: "Copy-to-clipboard" functionality for support scripts.
• Technical Wiki: Syntax highlighting for troubleshooting guides.

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Built with ❤️ by Ezequiel De la Vega