OS updates page: unclear tooltip copy

[noahtalerman]

Fleet version: Observed in Fleet's dogfood environment

---

💥  Actual behavior

🕯️ More info (optional)

See comment in a user story here.

🛠️ To fix

From the comment here:

on macOS, after re-installing 14.4.1 on my device, I moved it to another team that had a minimum OS set to 14.5 and ensured DDM worked as expected. I received the prompt that a scheduled update was set for 14.5 (not 14.6 latest)

• Confirm that OS updates w/ DDM upgrade hosts the exactly the min version instead of latest on iOS and iPadOS
• If the above is true, update tooltip copy according to Figma here.
  • If it's not true, take a pass at updated tooltip copy for iOS/iPad and ping @noahtalerman for review

[noahtalerman]

Hey @georgekarrv I think this bug should sit a the top of the list for non-P2 bugs.

We're waiting to close the "Enforce latest OS when macOS, iOS, and iPadOS hosts automatically enroll" (#19674) until a fix for this bug is shipped.

[noahtalerman]

Hey @georgekarrv just giving you another ping! here.

Can we have this bug sit a the top of the list for non-P2 bugs?

See context here.

cc @ghernandez345

[ghernandez345]

@noahtalerman I will take a look at this now.

[georgekarrv]

slack thread

[georgekarrv]

@noahtalerman

If an already enrolled host is below the minimum version, the host will try to be updated to exactly the minimum version if available from Apples [hosted versions](https://support.apple.com/en-us/101555#:~:text=gdmf.apple.com,that%20use%20managed%20software%20updates).

If the minimum version is no longer available from Apple the update will not be scheduled.

If a new or wiped host is below the minimum version and automatically enrolls (ADE), the host is updated to Apple's lastest version during Setup Assistant.

Thoughts?

[georgekarrv]

@marko-lisica

[noahtalerman]

We decided to go w/ the copy in the PR here for this iteration.

I think @marko-lisica found a link to available versions from Apple. Maybe we can link to that in the docs?

cc @georgekarrv

[georgekarrv]

https://gdmf.apple.com/v2/pmv

This is the link but... I don't want to send ppl there because it looks scary w/ the unverified cert shenanigans (it is https encrypted just only mac trusts it other browsers don't know how to certify this wacky non-standard apple cert)

Otherwise this is what is used by the backend to select the available versions.

[georgekarrv]

[PezHub]

QA Notes:

confirmed copy for tool tip has been updated -

[marko-lisica]

https://gdmf.apple.com/v2/pmv

This is the link but... I don't want to send ppl there because it looks scary w/ the unverified cert shenanigans (it is https encrypted just only mac trusts it other browsers don't know how to certify this wacky non-standard apple cert)

Otherwise this is what is used by the backend to select the available versions.

@noahtalerman @georgekarrv Since we learned that only versions available in Apple Software Lookup Service (GDMF) can be specified as part of DDM profile. I'm suggesting to file feature request to improve this (either to add dropdown to select from available versions or somehow pull information from that URL and expose that in our docs so we can link it in tooltip)

[noahtalerman]

feature request to improve this (either to add dropdown to select from available versions or somehow pull information from that URL and expose that in our docs so we can link it in tooltip)

@marko-lisica filing a feature request to make an improvement in the UI makes sense to me.

Adding a link to the available versions in the docs seems like a really quick win. Could we do that today?

[marko-lisica]

Hey @noahtalerman, here's docs PR that refers to Apple GDMF and we can link that in the UI (suggestion is in Figma file here).

Wdyt?

[noahtalerman]

@marko-lisica looks good to me 👍

The link takes me to a scary privacy page in Chrome. Maybe we can warn users about that in the docs?

[marko-lisica]

@noahtalerman I think it makes sense to tell users that it's ok if they see that privacy page and it's safe. Could you add that, since I need to sign off?

[marko-lisica]

@noahtalerman Here's the PR to add redirect link for the UI: #22279

[noahtalerman]

Hey @ghernandez345 did we make the UI changes to link to Marko's redirect? (comment here)

If not, can you please open a quick bug for it so we can follow up quickly?

cc @marko-lisica

[fleet-release]

Tooltip clarity shines,
Guides users through the cloud,
Fleet's path, now defined.

[ghernandez345]

@noahtalerman I will update that today.

[noahtalerman]

Thanks @ghernandez345!