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ppdc Warning - overlapping filename #51

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sssoleileraaa opened this issue Jan 22, 2020 · 4 comments · Fixed by #52 or #88
Closed

ppdc Warning - overlapping filename #51

sssoleileraaa opened this issue Jan 22, 2020 · 4 comments · Fixed by #52 or #88
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needs/reproduction

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@sssoleileraaa
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STR

  1. Open the client and click on "Print" next to a document after attaching your USB printer to the sd-devices VM

Expected

Print is successful

Actual

The client displays a ppdc Warning - overlapping filename <blah.ppd>. If it doesn't do it the first time, it should do it the second time you request to print.
@sssoleileraaa sssoleileraaa mentioned this issue Jan 22, 2020
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@sssoleileraaa sssoleileraaa mentioned this issue Nov 2, 2020
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@eloquence eloquence reopened this Nov 3, 2020
@eloquence
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(Encountered again during 0.5.0 QA)

@sssoleileraaa
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(Encountered again during pilot usage today)

@sssoleileraaa sssoleileraaa changed the title can't print when driver already installed ppdc Warning - overlapping filename error Apr 28, 2022
@sssoleileraaa sssoleileraaa changed the title ppdc Warning - overlapping filename error ppdc Warning - overlapping filename Apr 28, 2022
@sssoleileraaa
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@freedomofpress/securedrop-maintainers bumping this issue since we've seen another pilot participant hit this- can someone confirm this STR?

@eaon
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eaon commented May 19, 2022

I can confirm this - it happens consistently every time ppdc is run with hpcups.drv, which in our case is every time sd-devices is started and the printer is used for the first time in that session. Despite emitting that warning, ppdc's return code is still 0 though, and the printer works normally afterwards.

I think it's safe to ignore warnings like these and continue to the printing dialog

eaon added a commit that referenced this issue May 23, 2022
@eaon
Treat ppdc warnings as non-fatal
892e49a 
Users have reported printers not working because of `ppdc` warning
messages reported in the client (asking them to contact an
administrator). These warnings do not result in non-zero return codes
and are seemingly really just warnings, so no need to get users
involved.

Fixes #51
@eaon eaon mentioned this issue May 23, 2022
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eaon added a commit that referenced this issue May 23, 2022
@eaon
Treat ppdc warnings as non-fatal
fc09f5c 
Users have reported printers not working because of `ppdc` warning
messages reported in the client (asking them to contact an
administrator). These warnings do not result in non-zero return codes
and are seemingly really just warnings, so no need to get users
involved.

Fixes #51
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@eaon @eloquence @sssoleileraaa