No Imap Foders found

[yassar-moonyadza]

Hello everyone.
I just installed Freescout. I was able to configure everything more or less easily.
However, I am stuck fetching emails. I use Office 365 as my mail server. I was able to connect freecout to the account using the imap parameters, but freescout gives me this error "connected, but no imap folder found". Can someone help me please.

[freescout-helpdesk]

https://github.com/freescout-helpdesk/freescout/wiki/Connect-FreeScout-to-Microsoft-365-Exchange-via-oAuth#fetching-emails

[WesternSmokehousePartners]

You can try this:

1. Open a private browsing window
2. Navigate to the Fetching Emails page
3. Disconnect the connection to Microsoft Exchange
4. Connect again by logging in on the Microsoft login pop-up with the credentials for the mailbox you want to fetch emails

The problem we ran into was that we were already logged in to Outlook with user1@domain.com, and for some reason when you try to connect the fetching email, it uses the credentials of your already logged in user. Logging in as user2@domain.com in a private browsing window fixed the problem.

[yassar-moonyadza]

Thanks a lot, It works...

…

________________________________ From: sparker81 ***@***.***> Sent: Thursday, March 7, 2024 18:42 To: freescout-helpdesk/freescout ***@***.***> Cc: Anthony MINTSA MENIE ***@***.***>; Author ***@***.***> Subject: Re: [freescout-helpdesk/freescout] No Imap Foders found (Issue #3847) You can try this: 1. Open a private browsing window 2. Navigate to the Fetching Emails page 3. Disconnect the connection to Microsoft Exchange 4. Connect again by logging in on the Microsoft login pop-up with the credentials for the mailbox you want to fetch emails The problem we ran into was that we were already logged in to Outlook with ***@***.******@***.***>, and for some reason when you try to connect the fetching email, it uses the credentials of your already logged in user. Logging in as ***@***.******@***.***> in a private browsing window fixed the problem. — Reply to this email directly, view it on GitHub<#3847 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BE3SBYLS3IWQIMMTNDJPHWLYXCRHVAVCNFSM6AAAAABEEMOOCGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOBUGA4TONBQGM>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[sidlery]

I have an update on this: With the Kiosk License on Microsoft Exchange IMAP is not supported (anymore). Minimum License required is Exchange Online Plan 1.