Realm - Intercom

Setup

Local Setup

Copy env.example into .env.[production|test|development].local and fill values for each env

Non Local Setup

Go to project's settings/environment-variables and create an env vars for each env

Env vars

• INTERCOM_TOKEN: the intercom app access token
• INTERCOM_ADMIN_ID: the workspace admin user id used to send the first outbound message
• INTERCOM_OUTBOUND_MESSAGE: the outbound message sent when first creating the advisor conversation
• REALM_API_URL: the realm api url

Intercom

App

https://app.intercom.com/a/apps/kfms5gdr/developer-hub/app-packages/83917/basic-info

Run local

Start dev server:

yarn dev

Create Local Tunnel so realm mobile doesn't complain about non-https

• register an account with ngrok, register a local token
• ngrok http 3000 --subdomain realm-intercom
• in realm-native app > .env.development > fill ADVISORY_API_URL=/api/advisory

Branches

Branches:

• prod: https://realm-intercom.vercel.app -> points to prod realm/intercom
• staging: https://realm-intercom-git-staging-gblejman.vercel.app -> points to staging realm/intercom

Api

• GET [url]/api/config: info about the environment running
• GET [url]/api/advisory/conversation: fetches user conversation, sets it up if missing
• POST [url]/api/advisory/conversation/reply: replies user conversation
• GET [url]/api/setup: pre-emptively sets a conversation if missing
• POST [url]/api/webhook: called by intercom with subscription event data

CAVEATS

Will temp use user.social_facebook field to persist the linking, until properly added in schema and user model

JSON.stringify({
  intercom_contact_id: string | null,
  intercom_conversation_id: string | null,
});