Stuck on "Loading prebuild..." for 60 minutes

[mikenikles]

Bug description

Loading workspaces regularly gets stuck on the "Loading prebuild..." screen for 60 minutes, at which point it times out and a "Stopping workspace..." message shows up.

Steps to reproduce

1. Load https://github.com/gitpod-io/website

Workspace affected

gitpodio-website-yla6f7ogn1q

Expected behavior

The workspace starts.

Example repository

https://github.com/gitpod-io/website

It happens with any other repository too.

Anything else?

It's a fairly common situation, but there are times when loading a workspace works. Over the last two weeks, I encountered the issue three times per day on average.

[mikenikles]

After working with Firefox all day, it now too gets stuck on the "Loading prebuild..." screen for 60 minutes until it times out.

Prebuilds run successful and I've tried with "incremental prebuilds" on and off - same bug.

[axonasif]

This has been happening lately but randomly.

[mikenikles]

This was ok for ~5 days but it started to happen again yesterday & today.

[sagor999]

Moved it into Breakdown phase for workspace team.