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[usage] Alert on Invoice Finalized #13109

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Sep 21, 2022
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[usage] Alert on Invoice Finalized #13109

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11 changes: 11 additions & 0 deletions operations/observability/mixins/meta/rules/usage.yaml
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Original file line number Diff line number Diff line change
Expand Up @@ -36,6 +36,17 @@ spec:
summary: There are failed Stripe invoice reconciliations.
description: We have accumulated {{ printf "%.2f" $value }} failures. This affects how much customers will be billed.

- alert: GitpodUsageBillingServiceFinalizeInvoiceFailures
expr: sum(increase(grpc_server_handled_total{grpc_service="usage.v1.BillingService", grpc_method="FinalizeInvoice", grpc_code!="OK"})) > 1
for: 30m
labels:
severity: warning
team: webapp
annotations:
runbook_url: https://github.com/gitpod-io/runbooks/blob/main/runbooks/GitpodUsageBillingServiceFinalizeInvoiceFailures.md
summary: Invoice finalization is failing. We are not balancing out user/team usage.
description: We have accumulated {{ printf "%.2f" $value }} failures. This affects if customers have their balance reset and can therefore start new workspaces.

- alert: GitpodUsageTooLongSinceLastSuccessfulLedgerReconciliation
expr: (time() - gitpod_usage_ledger_last_completed_time{outcome!="success"}) > 60 * 60
for: 30m
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