Update README.md

add sample from 2016

README.md

@@ -14,6 +14,7 @@ See below for writing samples:
 + **2019** Organization: 14 West (Excella). [Models for Establishing Agile Practices](https://drive.google.com/file/d/1AJq01kOLwm0Z934tBzOM54aVHBDznKGY/view?usp=drive_link). Context: Provides insights about common models that organizations might borrow from as part of an Agile Transformation.
 + **2018** Organization: NIH [Agile Practice Observations](https://drive.google.com/file/d/1Wqg49B9SEFLtxxcKeEspkWqCd8OV-wYN/view?usp=drive_link) Context: Summarizes my recommendations for technical teams, focusing on Agile, Lean, and DevOps.
 + **2017** Organization: Evolent Health [Meeting Faciiitation Cheat Sheet](https://drive.google.com/file/d/1V-oQibVdedi7AuBRCTwXbMG1w4e30Twc/view?usp=drive_link) Context: A short hand-out that I prepared on how to have effective meetings, which I distributed in conjunction with training I conducted on the topic.
++ **2016** Organization: Evolent Health. [Figuring Out What Customers Want](https://drive.google.com/file/d/17z5A218zNzuxnBIzNwYl56L_r63527bH/view?usp=drive_link) Context: I wrote this summary for colleagues in Product Management about was at the time a new perspective based on "Jobs To Be Done" (JTBF).
 + **2015** Organization: NPR. [Stakeholder Reviews: Guide to Getting Meaningful Feedback](https://drive.google.com/file/d/1HHM4mr3ZFXPhbtrFi9N387gslcEKpQRC/view?usp=drive_link) Context: Guidance that I wrote to help technical teams in Digital Media conduct effective Sprint Reviews.
 + **2014** Organization: NPR. [Slacking On and Slacking Off: Slack Productivity Hacks](https://drive.google.com/file/d/1S6YomVI41oFwH8Z6TZgvr2-BYXVJrkp_/view?usp=drive_link) Context: A quixk reference guide that helped Digital Media get up to speed quickly with the Slack instant messaging platform.
 + **2013** Organization: Project Management Institute - Conference Paper, co-authored with Dr. Ahmed Sidky [ITILity - Delivering Business Value via the Nexus of Lean-Agile and IT Service Management](https://www.pmi.org/learning/library/overview-software-development-operations-agile-5835) Context: I prepared this paper to accompany a presentation that Dr. Sidky and I gave at the Global PMI Congress in New Orleans.