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nav_title = 'Seek Consent' | ||
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[---] text/html | ||
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Consent—not acting on another without their permission—is one of | ||
Gratipay's [core values](/big-picture/brand/). In our context, the action in | ||
question is usually the public sharing of personal information. We have to be | ||
especially mindful of this because our company operates almost entirely on the | ||
public Internet. | ||
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The medical profession has developed helpful [best | ||
practices](http://www.health.wa.gov.au/mhareview/resources/documents/UK_DoH_Consent_older.pdf): | ||
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> Seeking consent is part of a respectful relationship [...] and | ||
should usually be seen as a *process*, not a one-off event. When you are | ||
seeking a person's consent[,] you should make sure that they have the time | ||
and support they need to make their decision. People who have given consent | ||
[...] are entitled to change their minds and withdraw their consent at any | ||
point[.] Similarly, they can change their minds and consent to [something] | ||
which they have earlier refused. It is important to let the person know this, | ||
so that they feel able to tell you if they change their mind. | ||
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## From Users | ||
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When providing customer [support](/howto/support-users) in private | ||
[channels](/appendices/channels) (e.g., email via Freshdesk), seek consent | ||
before cross-posting personally identifying information in public channels | ||
(e.g., a GitHub repo). | ||
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## From Third Parties | ||
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When establishing relationships with third parties such as vendors, business | ||
partners, journalists, and the like, include language such as the following in | ||
your first private communications with them: | ||
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> P.S. So you're aware, Gratipay makes decisions publicly on the Internet, so | ||
I'll need to at least summarize our conversation for the Gratipay community | ||
on this public ticket: [link]. | ||
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Be sure to do this for in-person conversations as well, not just email. |
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