Create Use-Case Spreadsheet for NC Based on SR Type

[ryanfchase]

Overview

We will want to come up with a way to track actionable steps for NCs to deal with service requests of each type

Action Items

• create spreadsheet "SR Use-Cases for Neighborhood Councils" in PM folder
• add columns: SR Type, Description
• populate at least 2 rows (i.e. "Bulky Items","LA Waste Management provides XYZ services for free N times a year. Consider scheduling a regular pickup at address, M, every quarter")

Resources/Instructions

Use-Case Spreadsheet SR types:

• https://docs.google.com/spreadsheets/d/1kFZ8OGlX0sHt0ZDc2vb9aexgJ0iiUVes15alOGL4_gk/edit?gid=0#gid=0

Dependency

• we should wait to work on this until we can talk with NC members, or work with EmpowerLA

[ryanfchase]

Requesting review of this ticket!
@bberhane @cottonchristopher

[bberhane]

@ryanfchase Just to clarify, does this pertain to the use cases Bonnie discussed with us in our PM meeting?

[ryanfchase]

@bberhane yes. While Bonnie didn't ask for a whole spreadsheet, I think it might be a good idea to track them as a list.

[bberhane]

Approved!

[bberhane]

Hi @cottonchristopher,

Please leave a comment with the following items:

• updated ETA
• progress from the last week (if applicable)
• availability for communications during the week

[cottonchristopher]

Use-Case Spreadsheet SR types: https://docs.google.com/spreadsheets/d/1kFZ8OGlX0sHt0ZDc2vb9aexgJ0iiUVes15alOGL4_gk/edit?gid=0#gid=0
- will pick this ticket back up soon

[ryanfchase]

@cottonchristopher Thanks for your work on this! This is a good start, let's review it with Bonnie at the PM meeting tmo. I'm going to move it to "In Review".

[ryanfchase]

I'm going to move this to Questions with ready for product, since we are actually waiting on input from Bonnie, and we have a meeting scheduled with her tomorrow

[ryanfchase]

Question for Bonnie:

We have assembled a few use-cases (aka actionable steps) for community members. They include:

• reminders of the available municipal services that a member should consider taking action with
• suggestions on what kind of information a member might need that is relevant to the SR
• suggestions on what types of data might supplement or explain the appearance of a particular SR type
• listing local organizations and institutions that may be interested in helping address the SR

Can you please review and let us know if we're on the right track?