Allow Users to "Claim" a Pantry or Meal Program

[entrotech]

Overview

The idea is similar to how a business owner can claim their business on Yelp. If a user or volunteer is willing to take responsibility for maintaining an organization's data in Food Oasis, we need to design a process and UX for doing so. The hope is that we can reduce the workload on volunteers and encourage engagement by food pantry or meal program representatives.

Action Items

• Is this is a good idea - what is the priority?
• What process would need to be in place to verify that users are authorized by the pantry or Food Oasis staff to claim an organization?
• Would changes need to be reviewed by a Food Oasis admin?
• Can multiple people claim an organization?
• What process would we need to remind claimants to re-verify their listings?
• Create issues for developers to implement.

Resources/Instructions

[entrotech]

Needs a business analysis. A related feature is the idea of a way for volunteers to "take ownership" of a set of organizations to maintain.

[gigicobos]

Hello,

Some comments and questions:

Is this a good idea - what is the priority?
Would this be part of a bigger feature of having pantries manage their profiles and eventually their appointments?

Would changes need to be reviewed by a Food Oasis admin?

Yes, at the beginning as an MVP. Eventually we could make the review process easier.

Can multiple people claim an organization?
We can analyze after launching an MVP

What process would we need to remind claimants to re-verify their listings?
As a user I would receive a weekly (not sure about how often we update listings) notification with a link to update my profile (a google form as an MVP) If the pantry does not update based on their selection, generate an alert for a volunteer to follow up.

MVP Brainstorm

• As a pantry I would go to Food Oasis and search for my organization (How to search my org)
• After I find my pantry I will click on “Claim Organization”
• A window to send an email will pop-up with a pre-made email claiming my organization.
• As an admin I will receive this email and proceed to give a call to verify the user.
• As an admin verify the email of the organization.
• Users will receive a weekly email with a google form link to update.
• As an admin I receive the info and assign it to a volunteer to update manually.
• If there is no update, admin will receive a notification to update manually

Concerns:
Pantries not updating their profile.
Not all pantries have an email, the majority has a phone number.
Data quality and contents.

Others:
Eventually we might need to create a login for the organizations.
We will need to train or create a demo for the organizations.
We will need to train volunteers on how to verify information or approve pantry information.

[fancyham]

• Seems like this would be related to Implement Page for Admin to View Suggestions #679

[gigicobos]

Maybe we could first test #996 , see if organizations update their info and then create a feature to "Claim Pantry"

[fancyham]

• I agree, this seems very similar to Design a self-service system for pantries to verify/update their own info #996
• Does that solve this use case? If not, perhaps we can add a hidden admin email address for an organization's listing.

[staceyrebekahscott]

Closing this issue as not planned, as issue #996 deals with the process of having pantries self update their own listings. This issue is also similar to #292 of allowing users to claim a stakeholder, which is also being closed as 996 deals with this.