Update issue templates

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.github/ISSUE_TEMPLATE/bug_report.md

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+---
+name: Bug report
+about: Help us stomp out bugs!
+title: ''
+labels: bug
+assignees: ''
+
+---
+
+<!-- If you run into SDK issues, please go [here](https://community.hologram.io/c/hardware/sdk) for help and support:
+-->
+### Describe the problem
+
+
+### Expected behavior
+<!-- Please describe what you think the program should be doing here. -->
+
+
+### Actual behavior
+<!-- Please provide any useful debug logs/output here. This will help us diagnose
+problems that you might have. Full stack traces can be extremely helpful here. -->
+
+
+### Steps to reproduce the behavior
+<!--Please provide the exact command(s) to reproduce the error. If it's non-deterministic,
+try your best to describe your observations that might help us troubleshoot the error. -->
+
+### System information
+- **OS Platform and Distribution (e.g., Linux Ubuntu 16.04)**:
+- **Python SDK installed via PyPI or GitHub**:
+- **SDK version (use command below)**:
+- **Python version**:
+- **Hardware (modem) model**:
+
+<!--
+We will be adding an environment capture script soon for your convenience.
+
+You can obtain the Python SDK version with:
+`hologram version` -->

.github/ISSUE_TEMPLATE/feature_request.md

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+---
+name: Feature request
+about: Suggest an idea for this project
+title: ''
+labels: enhancement
+assignees: ''
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+<!-- A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] -->
+
+**Describe the solution you'd like**
+<!-- A clear and concise description of what you want to happen. -->
+
+**Describe alternatives you've considered**
+<!-- A clear and concise description of any alternative solutions or features you've considered. -->
+
+**Additional context**
+<!-- Add any other context or screenshots about the feature request here. -->