Switch not working

[Roei639]

The problem

Hello,
every switcher that is installed does not work in Home Assistant.
Tried removing the integration and the component from the Switcher app and reconnecting - doesn't work.

Log:

Call api for Socket Oven failed, api: 'control_device', args: (<Command.ON: '1'>,), response/error: SwitcherBaseResponse(unparsed_response=b'')

What version of Home Assistant Core has the issue?

2023.9.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Switcher

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @thecode, mind taking a look at this issue as it has been labeled with an integration (switcher_kis) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of switcher_kis can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign switcher_kis Removes the current integration label and assignees on the issue, add the integration domain after the command.

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[thecode]

This is related to the device FW, see:
#94872 (comment)

And a workaround here (step 3 & 6 are not needed):
#92269 (comment)

[Roei639]

This is related to the device FW, see: #94872 (comment)

And a workaround here (step 3 & 6 are not needed): #92269 (comment)

The current and latest version of the switcher socket is 5.09 and it doesn't work.

[ArtiumAizin]

I ran into the same problem, the fix for me was disable 5Ghz WIFI network, connect the switcher device to 2.4Ghz fixed the problem and the Home Assistant integration quickly found the device.

[idofl]

Update:
Got it resolved by looking at similar questions on the HA group in FB.

1. Switch OG app to Local, and reopen the app
2. While app in Local, turn on the boiler and turn it off.
3. Disable Local in app.
4. Test HA - works.

I ran into the same problem (integration stopped working), but the suggested fix of re-adding the device didn't work for me. The device's Firmware is 5.15 and my HA Core is 2023.11.2
Switcher works just fine using its dedicated app, just not from HA. I can see its exact status in HA (on/off, power, etc), just not able to turn it on/off.

[zivgin]

Like wise.
I can see the status of the switch, but can't control it.
That's the all point of a switch... to be able to SWITCH it.

Unfortunately, i wasn't aware when i bought it ):
I hope this will be resolved soon and that it's more of a software capability rather then HW limitation.

[saar-win12]

Same here, Same error
working with docker BTW,
Sometimes it works, sometimes it doesn't.

[benf-io]

@idofl 's workaround worked for me.
FYI

[KrakovBen]

Same here :/

Call api for Switcher Touch failed, api: 'control_device', args: (<Command.ON: '1'>,), response/error: SwitcherBaseResponse(unparsed_response=b'')

[poiromaniax]

Update: Got it resolved by looking at similar questions on the HA group in FB.

1. Switch OG app to Local, and reopen the app
2. While app in Local, turn on the boiler and turn it off.
3. Disable Local in app.
4. Test HA - works.

I ran into the same problem (integration stopped working), but the suggested fix of re-adding the device didn't work for me. The device's Firmware is 5.15 and my HA Core is 2023.11.2 Switcher works just fine using its dedicated app, just not from HA. I can see its exact status in HA (on/off, power, etc), just not able to turn it on/off.

This works perfectly for me - thank you!

[alws34]

Update: Got it resolved by looking at similar questions on the HA group in FB.

1. Switch OG app to Local, and reopen the app
2. While app in Local, turn on the boiler and turn it off.
3. Disable Local in app.
4. Test HA - works.

I ran into the same problem (integration stopped working), but the suggested fix of re-adding the device didn't work for me. The device's Firmware is 5.15 and my HA Core is 2023.11.2 Switcher works just fine using its dedicated app, just not from HA. I can see its exact status in HA (on/off, power, etc), just not able to turn it on/off.

that didnt work for me.. still fails on multiple devices....
i also tried to completely re-configure all devices via the app.. no luck..