Switcher call api failed

[nirmargalit]

The problem

About a week ago, I've started to get the following error from Home Assistant regarding my Switcher Touch.
This has been working well since I have installed the Switcher (I think at least one year).
If I turn on the Switcher via the Switcher app, the state of the Switcher switch in Home Assistant is changing.
If I try to turn it on via Home Assistant, I'm getting this error:

2023-06-19 19:55:44.422 ERROR (MainThread) [homeassistant.components.switcher_kis.switch] Call api for Switcher_Touch_1270 failed, api: 'control_device', args: (<Command.ON: '1'>,), response/error: SwitcherBaseResponse(unparsed_response=b'')

FWIW:
1/ This happened while I was not at home, and when I came back home I forgot about this and upgraded the core
2/ #88667 seems somewhat similar, however, removing from app and readding didn't resolve my issue.

What version of Home Assistant Core has the issue?

2023.6.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Switcher

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switcher_kis/

Diagnostics information

home-assistant_switcher_kis_2023-06-19T17-05-41.231Z.log
config_entry-switcher_kis-49e1855b2256d9d59a04d38eb57d2186.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2023-06-19 20:05:16.247 ERROR (MainThread) [homeassistant.components.switcher_kis.switch] Call api for Switcher_Touch_1270 failed, api: 'control_device', args: (<Command.ON: '1'>,), response/error: SwitcherBaseResponse(unparsed_response=b'')

Additional information

No response

[home-assistant]

Hey there @thecode, mind taking a look at this issue as it has been labeled with an integration (switcher_kis) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of switcher_kis can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign switcher_kis Removes the current integration label and assignees on the issue, add the integration domain after the command.

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switcher_kis source
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[thecode]

What is the current firmware version of the device? was it updated recently?

[nirmargalit]

Firmware is 5.15 How do I check when was it last updated? I never invoked a firmware update. Thanks!

…

On Mon, Jun 19, 2023, 22:59 Shay Levy ***@***.***> wrote: What is the current firmware version of the device? was it updated recently? — Reply to this email directly, view it on GitHub <#94872 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABT6YALQHPCIZEZM46M6QZDXMCVTZANCNFSM6AAAAAAZMGWN3Y> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[thecode]

Firmware is 5.15 How do I check when was it last updated? I never invoked a firmware update. Thanks!

Contact Switcher and check with them why it was update. 5.x is known to have problem with local control, see #92269

[avimalka]

I had they very same issue, I switched it to local(from the settings in the app) and back a few times, and suddenly it started working again.

[nirmargalit]

I hate voodoo though this actually worked!
Thanks Avinoam!