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Fixed typo #103

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merged 2 commits into from
Feb 3, 2023
Merged

Fixed typo #103

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88131b8
Update store distance calculator
Shreyaakothari Feb 3, 2023
0ea084b
Update re-route fulfillment
Shreyaakothari Feb 3, 2023
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2 changes: 1 addition & 1 deletion bopis/customer-experience/store-distance-calculator.md
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## Shoppers on B2C Shopify stores want to be able to see how far pick up locations are from them.

Store distance computation will allow customers to enter their loction on a product detail page to find stores near them that offer store pick up. Results will include a distance to pick up location so that customers can make purchasing descisions based on actual travel times. Pick up locations that are markedly close to a shopper may encourage them to make a purchase that would otherwise be postponed or dropped all together.
Store distance computation will allow customers to enter their location on a product detail page to find stores near them that offer store pick up. Results will include a distance to pick up location so that customers can make purchasing descisions based on actual travel times. Pick up locations that are markedly close to a shopper may encourage them to make a purchase that would otherwise be postponed or dropped all together.

When distance is not computed in the BOPIS PDP experience customers are required to look up store addresses on Google Maps to determine travel distance before committing to a purchase. Distance computation becomes even more important for customers when they are cross evaluating multiple pickup locations. Forcing customers to research commute factors before placing BOPIS orders had a direct negative impact on online conversion.

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4 changes: 2 additions & 2 deletions bopis/fulfillment/re-route-fulfillment.md
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# Re-route fulfillment

## BOPIS customers should have alternate options incase the store the requested pickup at is unable to fulfill their order.
## BOPIS customers should have alternative options in case the store where they requested pickup is unable to fulfill their order.

Re-route fulfillment will allow retailer to offer their customers alternate fulfillment options when they are unable to fulfill a pickup order from the originally selected location by the customer. After a fulfillment team member rejects an item from their BOPIS dashboard, the customer will be presented with option to pickup elsewhere or get the item shipped to them. This is far more convenient for customers that want the product and don't simply want to cancel their order if a product cannot be picked up as they originally intended. Retailers that offer this to their customers will save sales that would otherwise be lost due to inventory discrepancy.

Expand All @@ -16,7 +16,7 @@ Retailers that want to start using this function will need to connect with HotWa

*Customer quote*: This feature will definitely be a great addition. Looking forward to it.

To start using this feature, retailers should start using the reject order function and connect with HotWax Support to setup their mail template to cusotmers.
To start using this feature, retailers should start using the reject order function and connect with HotWax Support to setup their mail template to customers.

### FAQs

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