Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Added FAQs soft-allocation.md #20

Merged
merged 1 commit into from
Oct 19, 2022
Merged

Added FAQs soft-allocation.md #20

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
17 changes: 15 additions & 2 deletions brokering/soft-allocation.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -16,7 +16,20 @@ HotWax Commerce will integrate with a merchant’s existing shipping carriers to

To start using the feature, merchants can get in touch with an account manager at HotWax Commerce and learn more about the soft allocation brokering solution.

## FAQs

**Q:**
Question 1: Can a customer check same-day delivery for multiple zip codes?

**A:**
Question 2: What would happen when a cart has multiple items and only a few of them are available for same-day delivery?

Question 3: Can customers place orders post store’s operating hours?

Question 4: What steps would the system take if a shipping carrier denies same-day order fulfillment?

## Internal FAQs

Question 1: Will there be a seperate queue to broker orders eligible for same-day delivery?

Answer: When the order is imported into HotWax Commerce, it will already have a ship from the location attached to it, so it will go straight to the fulfillment location without waiting for brokering.

Question 2: Would our existing brokering algorithm work for soft allocation brokering? Or do we need to develop a new brokering algorithm?