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[Bug]: crashes after file is uploaded. cannot run any data tests. #3246

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MSopher opened this issue Feb 26, 2025 · 14 comments
Closed
3 tasks

[Bug]: crashes after file is uploaded. cannot run any data tests. #3246

MSopher opened this issue Feb 26, 2025 · 14 comments
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@shun2wang
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Crash Issues that are causing unexpected termination, and crashes Module: jaspTTests OS: Windows 10

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@MSopher
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MSopher commented Feb 26, 2025

JASP Version

0.19.3

Commit ID

No response

JASP Module

T-Tests

What analysis are you seeing the problem on?

No response

What OS are you seeing the problem on?

Windows 10

Bug Description

As soon as I load a file in to run the necessary tests it crashes. It does not let me perform any tests.

Expected Behaviour

I should be able to upload the file and run the necessary tests.

Steps to Reproduce

...

Log (if any)

No response

More Debug Information

No response

Final Checklist

  • I have included a screenshot showcasing the issue, if possible.
  • I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
  • I have accurately described the bug, and steps to reproduce it.
@MSopher MSopher added the Bug label Feb 26, 2025
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@MSopher, thanks for taking the time to create this issue. If possible (and applicable), please upload to the issue website (#3246, attaching to an email does not work) a screenshot showcasing the problem, and/or a compressed (zipped) .jasp file or the data file that causes the issue. If you would prefer not to make your data publicly available, you can send your file(s) directly to us, issues@jasp-stats.org

@github-actions github-actions bot added Waiting for requester If waiting for a long time it is reasonable to close an issue Module: jaspTTests OS: Windows 10 labels Feb 26, 2025
@MSopher
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MSopher commented Feb 26, 2025

This is going to sound horrible but I am using this program for school, I follow the guides the instructor gives us. I do not know how to do what you are asking.

@github-actions github-actions bot removed the Waiting for requester If waiting for a long time it is reasonable to close an issue label Feb 26, 2025
@MSopher
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MSopher commented Feb 26, 2025

Image

@MSopher
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MSopher commented Feb 26, 2025

Whenever I upload any of these files it crashes. It worked fine a few weeks ago when I first started my class but now it crashes everytime.

cf_wwwhr_and_mntlhlth.csv
cf_news_and_depress.csv
cf_news_and_happy.csv
cf_news_and_life.csv
cf_news_and_mntlhlth.csv
cf_raclive_and_depress.csv
cf_raclive_and_happy.csv
cf_raclive_and_life.csv
cf_raclive_and_mntlhlth.csv
cf_wwwhr_and_depress.csv
cf_wwwhr_and_happy.csv
cf_wwwhr_and_life.csv

@shun2wang
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Hi @MSopher Can you upload some logs by following here: https://github.com/jasp-stats/jasp-desktop/blob/development/Docs/user-guide/logging-howto.md

@shun2wang shun2wang assigned shun2wang and unassigned vandenman Feb 26, 2025
@tomtomme tomtomme added Waiting for requester If waiting for a long time it is reasonable to close an issue and removed Bug labels Feb 26, 2025
@tomtomme
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@MSopher
but your screenshot shows a successfully loaded file and on my machine those files also load fine.

@MSopher
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MSopher commented Feb 26, 2025 via email

@github-actions github-actions bot removed the Waiting for requester If waiting for a long time it is reasonable to close an issue label Feb 26, 2025
@shun2wang
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@MSopher Yeah, the engine indeed crashed, but can you upload logs please? otherwise we cannot know what happend.

@tomtomme
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@MSopher
In addition you can get us system info via:
grafik

Also it would be good to know how you installed jasp. There are 3 methods:

grafik

If the crashes persist you could try:

  • one of the other install methods.
  • update your Operating system fully and restart the machine (especially important are up to date graphics drivers if you run intel graphics)
  • run JASP with safe graphics mode:
    Image
    If JASP crashes before you can get to that window you can activate safe-graphics via starting a command prompt: Type "command prompt" in the Start menu & then type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics" and see if JASP is more stable this way.
    And then please also report back if this fixed it for you! Thx!

@tomtomme tomtomme added Crash Issues that are causing unexpected termination, and crashes Waiting for requester If waiting for a long time it is reasonable to close an issue labels Feb 27, 2025
@MSopher
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MSopher commented Feb 27, 2025 via email

@github-actions github-actions bot removed the Waiting for requester If waiting for a long time it is reasonable to close an issue label Feb 27, 2025
@MSopher
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MSopher commented Feb 27, 2025 via email

@tomtomme
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Then you could try the second Install option

@MSopher
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MSopher commented Feb 27, 2025 via email

@tomtomme
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Supercool :)

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@tomtomme @shun2wang @vandenman @MSopher