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Update faq.md (#507)
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Add question about billing address field being grayed out when purchasing a subscription
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david-ros authored Sep 1, 2024
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- [Can I use my personal account for work?](#personal-account-for-work)
- [Do you have a warrant canary?](#warrant-canary)
- [Why is the Giropay payment option not available?](#giropay)
- [I am trying to purchase a subscription, but the field to input my billing address is grayed out and I'm unable to type in it](#billing-address-is-grayed-out)

## What is Kagi {#what-is-kagi}

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## Why is the Giropay payment option not available? {#giropay}
PayPal [announced](https://www.paypal.com/us/cshelp/article/giropay-deprecation-help1183) that Giropay has been deprecated as a payment method. It is no longer available as of July 1st, 2024.​ If you relied on Giropay to add funds to your account, please explore our other [payment options](https://help.kagi.com/kagi/plans/payment-methods.html).

## I am trying to purchase a subscription, but the field to input my billing address is grayed out and I'm unable to type in it {#billing-address-is-grayed-out}
This is because you are using Stripe's "Link" feature for fast payments.
You can update your address by visiting [Stripe's "Link" management page](https://app.link.com/login).

After updating your address, you can return to the [Kagi sign-up page](https://kagi.com/onboarding?p=choose_plan) to complete your subscription purchase.

**Note:** Remember we only need your country (and zip code if in the US) to determine the appropriate sales tax or VAT.

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If you are experiencing issues, please [open a ticket](https://kagifeedback.org/) with as much detail as possible, and we will review it ASAP.
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