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Search for Zendesk tickets that have a status of open and an reviewStatus of approved
Process Even, Odd, or All depending on JSON configuration, this allows us to process tickets simultaneously in both DCs without the two SFEs having to coordinate locks
Import and validate fields from Zendesk tickets
Transform AccountURI (web UI and Zendesk) to AccountID (overrides database table)
If any fields fail validation we need to report this back to SRE in the form of a non-public comment in the ticket (change status to "pending")
Write each approved override to the overrides table in the enabled state
Finally, close the ticket with a public comment that contains the relevant information