change: SD-598 - Ticket page small refresh

[nidillon]

Description 📝

The changes were requested from our support team, these changes would allow us to have an updated ticket page with the regards with a minor tweak in the wording of for the Akamai employee roles.

Changes 🔄

• Changed Linode Expert -> Customer Support
• Update Emotes for How did I do on the ticket page.

Preview 📷

Before	After

How to test 🧪

Verification steps

• To test open the ticket page as a normal user, and open a support ticket, once you receive a reply you will be able to see the updated names as well as the updated "How did I do?" emotes.
• To view changes please reference the before and after photos provided above for each change.

As an Author I have considered 🤔

• 👀 Doing a self review
• ❔ Our contribution guidelines
• 🤏 Splitting feature into small PRs
• ➕ Adding a changeset
• 🧪 Providing/Improving test coverage
• 🔐 Removing all sensitive information from the code and PR description
• 🚩 Using a feature flag to protect the release
• 👣 Providing comprehensive reproduction steps
• 📑 Providing or updating our documentation
• 🕛 Scheduling a pair reviewing session
• 📱 Providing mobile support
• ♿ Providing accessibility support

[dwiley-akamai]

LGTM 👍

I added the changeset already, but FYI @nidillon it is done by running yarn changeset while on your branch and following the prompts. It'll generate a changeset entry for the PR which we use to help put together our changelogs for each release.

[jdamore-linode]

Thanks @nidillon! The two test failures can be disregarded (or alternatively can be fixed by merging in the latest from develop)

[github-actions]

Coverage Report: ✅
Base Coverage: 79.87%
Current Coverage: 79.87%