New Orders not being saved to order grid

[joergmaertin]

Preconditions

1. This is Magento 2.1.7 with SSL being active
2. PHP 5.6 latest FPM
3. MySQL 5.6
4. Internal Payment module "Check/Money Order" being used.

Steps to reproduce

1. Visit site as guest
2. Put item in cart, go to checkout
3. Fill out any necessary customer information
4. Choose internal payment method "Check/Money order"
5. Place Order

Expected result

1. E-Mails to customer should be sent, containing all necessary informations about the order
2. Order should be saved to grid with customer name
3. Dashboard should show order with customer name

Actual result

1. Email with order no. is being sent to customer, but the email contains no information about ordered items, only billing and shipping address (Standard Magento email-template being used)
   2. Orders are not saved to order grid

2. Dashboard shows orders as "Guest", order can be opened from dashboard and it seems to be complete with informations about items being ordered

3. Debug logs are being written, exception logs not.

4. system.logs are included as well

Additional Info

I tried to pin this down. I installed a complete and fresh installation of Magento 2.1.7 from magento.com. Even with this version I have this problem.
I can also exclude that this is a template problem. The behaviour also exists if Magento Luma theme is being used.

[Andrii-Deineha]

@joergmaertin Hi, Internal ticket was created MAGETWO-70503 for problem with Customer name. Unfortunately, I could not reproduce another issues as you described ites. Screenshots of Email letter with and order grid would be helpful, too . If you have this problems please create singly issue for ones issues . Thank.

[joergmaertin]

@Andrii-Deineha I updated screenshots. At the moment I try to find out what is going on.

1. I have a clean install of Magento 2.1.4 with demo data. The problem is not existent
2. When I try the same with Magento 2.1.4 and a database after migration, the problem is existent. The only extensions installed are de_DE Language pack and WebShopAppls Matrixrate.

[joergmaertin]

@Andrii-Deineha I removed any third party extension and language pack from the running magento 2.1.4 and used migrated data. Problem is existent.

[joergmaertin]

@Andrii-Deineha I don't think the issues are single independent issues, they seem to be connected.

[Andrii-Deineha]

@joergmaertin Please create new issue with order after database migration. If you use database migration from M1, give a link to the appropriate repository. Thank.

[joergmaertin]

@Andrii-Deineha I will do so after I really tested this. I will create a new fresh magento 2.1.7 instance and do a fresh datamigration as well again. I will do that over the weekend, so don't a fast response.

[joergmaertin]

@Andrii-Deineha I don't know what you mean with "Appropriate repository". Anyway I need to open a new issue, as testing showed same error: orders are not shown in order grid.

[magento-engcom-team]

@joergmaertin, thank you for your report.
We've created internal ticket(s) MAGETWO-70503 to track progress on the issue.

[okorshenko]

The issue has been fixed and delivered to 2.2-develop branch. Will be available with upcoming patch release

[okorshenko]

Hi @joergmaertin. Thank you for your report.
The issue has been fixed in magento-engcom/magento2ce#1325 by @magento-engcom-team in 2.3-develop branch
Related commit(s):

• e84cb3e
• 742819b
• cc2b11f
• ae8b187
• 35b3c02
• eae8936
• 90e4923
• b098dbc
• e8e4cdd
• 058e5e5
• 9368d5d
• bf19409
• a15ec34
• 9e4ce76
• 0995681
• 6772a2d
• b0d6bfc
• b037357
• 8de5951

The fix will be available with the upcoming 2.3.0 release.