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Order Status resets to default Status after Partial Refund #12386

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DigitalStartupUK opened this issue Nov 21, 2017 · 2 comments
Closed

Order Status resets to default Status after Partial Refund #12386

DigitalStartupUK opened this issue Nov 21, 2017 · 2 comments
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@nmalevanec
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Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release

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@DigitalStartupUK
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Preconditions

  1. Magento 2.2.0

Steps to reproduce

  1. Create new Status: "Picking"
  2. Assign new State to Processing: "processing[Picking]"
  3. Create order and Invoice
  4. Update Status from Processing to Picking
  5. Refund part of order whilst in Picking Status (e.g. lower quantity, refund delivery, remove a line)

Expected result

  1. Order Status remains the same "Picking"

Actual result

  1. Order Status resets to Processing

Note: A custom Order Status is required during order preparation in the warehouse. When a partial refund takes place and reset the status, it results in orders being picked and dispatched twice.
@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label Nov 22, 2017
@magento-engcom-team
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@DigitalStartupUK, thank you for your report.
We've created internal ticket(s) MAGETWO-84313 to track progress on the issue.

@magento-engcom-team magento-engcom-team added 2.1.x Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed labels Nov 22, 2017
@nmalevanec nmalevanec self-assigned this Dec 19, 2017
@nmalevanec nmalevanec mentioned this issue Jan 17, 2019
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@ghost ghost assigned nmalevanec Mar 28, 2019
@magento-engcom-team
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Hi @DigitalStartupUK. Thank you for your report.
The issue has been fixed in #20378 by @nmalevanec in 2.3-develop branch
Related commit(s):

The fix will be available with the upcoming 2.3.2 release.

@magento-engcom-team magento-engcom-team added the Fixed in 2.3.x The issue has been fixed in 2.3 release line label Apr 18, 2019
@engcom-Bravo engcom-Bravo mentioned this issue Aug 14, 2019
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@nmalevanec nmalevanec

Labels
Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release
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@okorshenko @nmalevanec @DigitalStartupUK @magento-engcom-team