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upgraded from 2.2.3 to 2.2.4 and Sendgrid no longer sending tranactional emails #15306

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Rich07082 opened this issue May 18, 2018 · 3 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@Rich07082
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Preconditions

  1. magento 2.2.4
  2. php 7.1
    3.debian
    Sendgrid(version 1.0.3)

Steps to reproduce

Transactional emails were being sent when test orders were placed under 2.2.3 but after upgrading to 2.2.4 no longer being sent.

I can send email through the Sendgrid(version 1.0.3) admin extension and you can email from a product page(email friend).

Received the following error.

{"errors":[{"message":"Invalid type. Expected: object, given: array.","field":"from","help":"http://sendgrid.com/docs/API_Reference/Web_API_v3/Mail/errors.html#message.from"}]

Rich

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label May 18, 2018
@rishabhchd19
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This is the problem with the extension I believe. The same problem I am getting when EADESGN Invoice Generator Extension is ENABLED. On Disabling the extension, Transactional Mails starts functioning well.

@gwharton
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Be aware there is a potential new bug in 2.2.4 where the from address in transactional emails is not getting set for some people. #14952 Could be related.

@magento-engcom-team
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Hi @Rich07082
Unfortunately this github issue tracker is only intended for Magento 2 core technical issues. We can not track tickets related to third-party extensions. Please contact extension vendor regarding this issue.

Thanks

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