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Order confirmation sending takes a long time - Magento 2.2.4 #15476

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Userr017 opened this issue May 24, 2018 · 3 comments
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Order confirmation sending takes a long time - Magento 2.2.4 #15476

Userr017 opened this issue May 24, 2018 · 3 comments
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Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed

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@Userr017
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Userr017 commented May 24, 2018

After magento 2.2.4 updates, order confirmation sending takes a long time when customer use email service outlook.com and hotmail.com, sometimes it don't send Order confirmation message. I tested use this but it doesn't work -> Store > Configration > Sales > Sales Emails > General Settings > Asynchronous sending > Enable. Also tested send manually order confirmation -> Sales > Order > Send Email

Preconditions

  1. Magento 2.2.4
  2. Mysql 5.6.30

Steps to reproduce

  1. Customer order complete
  2. Order confirmation email message

Expected result

  1. It send order confirmation email message automatically after order is complete.

Actual result

  1. Order confirmation sending takes a long time. Sometimes it don't send order confirmation message.
@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label May 24, 2018
@gwharton
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If you want emails to go out straight away, make sure you set Store > Configration > Sales > Sales Emails > General Settings > Asynchronous sending to OFF.

Asynchronous sending queues up outbound emails and fires them off at a later time using cron. Non asynchronous sending fires them off straight away.

Is this the issue?

You could also be running into the #14952 issue, because alot of people are reporting that since 2.2.4, the emails do not have any from address set. Perhaps outlook and hotmail are ditching the emails due to an incorrectly formatted from address?

@Userr017
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Userr017 commented Jun 1, 2018

Issue is: After magento 2.2.4 updates, order confirmation sending takes a long time when customer use email service outlook.com and hotmail.com, sometimes it don't send Order confirmation message...?

@ghost
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ghost commented Jul 9, 2018

@Userr017, thank you for your report. When "Asynchronous sending" is enabled, Sales emails are sent at predetermined, regular intervals.
Please see Magento Documentation

@ghost ghost closed this as completed Jul 9, 2018
This issue was closed.
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