Magento CRON Job Names are missing in NewRelic: "Transaction Names"

[PiotrSiejczuk]

Preconditions (*)

1. Magento 2.1.x or 2.2.x or 2.3.x OpenSource / Commerce / Cloud
2. Correctly Configured Magento CRON Jobs
3. Issue Details: Transactions named /index.php or /unknown

Steps to reproduce (*)

1. Any Magento CRON Job Executed via Standard Scheduler
2. Any Magento CRON Job Executed via CLI Command
3. Check NewRelic APM Monitoring - Transactions. Check below Screenshot to see the unwanted situation:

Expected result (*)

1. NewRelic APM showing exact CRON Job Code as Names within Transaction Traces
2. Number of unknown transaction percentage should get reduced
3. Improved Trace-ability of Transactions for Performance Review Operations

Above screen has 2 transactions "hidden" with white box and red border due to project specific names and data that cannot be desclousered

Actual result (*)

1. NewRelic shows unknown transaction in Transaction Traces

[m2-assistant]

Hi @PiotrSiejczuk. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@PiotrSiejczuk do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[lbajsarowicz]

I think that's great issue for tomorrow Magento Contribution Day with @magento/strix

Extra information:
https://docs.newrelic.com/docs/agents/php-agent/troubleshooting/transactions-named-indexphp-or-unknown

[PiotrSiejczuk]

@lbajsarowicz that is indeed the idea for this ticket :) Will pick it up and hopefully fix it in a few hours :)

[lbajsarowicz]

Question to @PiotrSiejczuk and @maghamed - what should be the depth of the NewRelic descriptions:

I've done some PoC

[lbajsarowicz]

Created PR #22059 for CLI commands.

I'm not sure if we can achieve something that @PiotrSiejczuk asked, as usually Cron Jobs are ran in groups and I'm not sure if one PHP execution can contain multiple transactions. So that... I just added transaction name based on CLI command name.

I'm doing investigation if we can have multiple transactions in one runtime.

[PiotrSiejczuk]

I am an old school guy, so, there is a Patch for normal CRON Flows:

patch -p0 < Magento2.3.x-NewRelicCRONTransactionTrackingPatch.patch

Magento2.3.x-NewRelicCRONTransactionTrackingPatch.zip

I am going to create a PR in a few moment too

[m2-assistant]

Hi @engcom-backlog-nazar. Thank you for working on this issue.
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[magento-engcom-team]

Hi @PiotrSiejczuk. Thank you for your report.
The issue has been fixed in #22059 by @lbajsarowicz in 2.3-develop branch
Related commit(s):

• a1661a5effb01e5fcd3cdf846d3052d8ec8e642f
• 07f8a65073331732f511c61fb66954365e2ada11
• 638b73a514788822c19d8506763f79c0ac5a70b8
• bb861cc66bb1850d88eb189a3ae4364a52075ba0
• 9cd00fa8d80e085719d5a23491d9235e21da327f

The fix will be available with the upcoming 2.3.2 release.

[PiotrSiejczuk]

Hi @magento-engcom-team, thank you for your information. Although commits from @lbajsarowicz are not addressing the whole scope of the reported issue. It is perfect that CLI CRON commands are being correctly Tracked @ NewRelic now. Although it is not tracking correctly ATOMIC Transactions executed within standard CRON execution. That being said: this ticket should not be CLOSED as the FIX is not addressing the whole scope of the ISSUE described initially

[VladimirZaets]

Hi @PiotrSiejczuk. Thank you for your report.
The issue has been fixed in #25957 by @lbajsarowicz in 2.4-develop branch
Related commit(s):

• 5819ded0ed228e0de105000d92da26531c07785a
• 906c5a0d88fc5bc868a894b6397d0d71824bf614

The fix will be available with the upcoming 2.4.0 release.