NO sender in email header for magento 2 sales order and password change emails to customer

[msawyers]

Preconditions
Magento 2.3.1
PHP 7.2.7

Steps to reproduce
Production Mode
Single Store Mode
Add product to cart
Checkout
View email in Live/hotmail account

Expected result
Order confirmation email with FROM name and email address sent to the customer per settings from store email addresses in config

Actual result
Order confirmation email contains no FROM or FROM EMAIL address
On email app sender shown as =?utf-8?QStorename?=

[m2-assistant]

Hi @msawyers. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@msawyers do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[msawyers]

Yes, this is replicable on a vanilla instance

[m2-assistant]

Hi @shikhamis11. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Verify that the issue is reproducible on 2.2-develop branch.

  Details

  - Add the comment @magento give me 2.2-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• 6. Add label Issue: Confirmed once verification is complete.

• 7. Make sure that automatic system confirms that report has been added to the backlog.

[oviliz]

This is likely the result of a recent fix (?) as per #14952 after a too long struggle...

[msawyers]

The issue only exist on 2.3.1 can be replicated on vanilla instance

[msawyers]

Any assistance with this?

[gwharton]

If the emails are plain text then there is another bug where plain text emails are no longer sent as valid MIME emails so email clients may refuse to handle utf-8 encoding as that is only valid in MIME emails. See #22103.

[msawyers]

Yes, thats whats happening, issue still exist on Magento 2.3.2

[gwharton]

Yes. Plain text emails are currently broken in 2.2 and 2.3. Since 2.2.8 and never worked in 2.3.

[magento-engcom-team]

Hi @msawyers. Thank you for your report.
The issue has been fixed in #23537 by @gwharton in 2.2-develop branch
Related commit(s):

• dfdbe7cc4b94c103ab66383577e13b91de395dff
• e6fbf99d409eb77e86266e008ff23db9276f3fb2
• 235cabaa912aba3ba3b5f0b96ef6ab0105859c27

The fix will be available with the upcoming 2.2.10 release.

[msawyers]

Awesome, thanks @gwharton

[magento-engcom-team]

Hi @msawyers. Thank you for your report.
The issue has been fixed in #23535 by @gwharton in 2.3-develop branch
Related commit(s):

• fa030f284662ea698ea149b1b5de50cc9ea10e68
• 7e3bc7154913af3c53b955a14c1f8f7dc78e7cfd
• b3e1aedd6dc63141411e5cbc67fe6b8169aa98cb

The fix will be available with the upcoming 2.3.3 release.