Email not working with special characters in sender name (Magento 2.3.3)

[michelecanal]

Preconditions (*)

1. Magento CE 2.3.3
2. Special Charapters (as "à") in sender name (store's emails)

Steps to reproduce (*)

1. take ad action that generate email
2. email doesn't work

Expected result (*)

1. email sent to recipient

Actual result (*)

1. email not sent to recipient

[m2-assistant]

Hi @michelecanal. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@michelecanal do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[michelecanal]

@magento give me 2.3-develop instance - upcoming 2.3.3 release Il giorno gio 10 ott 2019 alle ore 09:23 m2-assistant[bot] < notifications@github.com> ha scritto:

…

Hi @michelecanal <https://github.com/michelecanal>. Thank you for your report. To help us process this issue please make sure that you provided the following information: - Summary of the issue - Information on your environment - Steps to reproduce - Expected and actual results Please make sure that the issue is reproducible on the vanilla Magento instance following *Steps to reproduce*. To deploy vanilla Magento instance on our environment, please, add a comment to the issue: @magento give me 2.3-develop instance - upcoming 2.3.x release For more details, please, review the Magento Contributor Assistant <https://devdocs.magento.com/guides/v2.3/contributor-guide/contributing.html#contributor-assist> documentation. @michelecanal <https://github.com/michelecanal> do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce? - yes - no ------------------------------ - Join Magento Community Engineering Slack <https://opensource.magento.com/slack> and ask your questions in #github <https://magentocommeng.slack.com/messages/C7KB93M32> channel. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#24957?email_source=notifications&email_token=AFOQMQKFTLZN4S2QK7C2I3LQN3J5TA5CNFSM4I7I4LRKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEA3EYUY#issuecomment-540429395>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFOQMQMTGNC6QSOTCARXEALQN3J5TANCNFSM4I7I4LRA> .

[magento-engcom-team]

Hi @michelecanal. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @michelecanal, here is your Magento instance.
Admin access: https://i-24957-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[michelecanal]

Hi, I made some tests. In this instance, no email work. Can you check, please? (server configuration?) Il giorno gio 10 ott 2019 alle ore 09:30 Magento Community Engineering < notifications@github.com> ha scritto:

…

Hi @michelecanal <https://github.com/michelecanal>, here is your Magento instance <https://i-24957-2-3-develop.instances.magento-community.engineering>. Admin access: https://i-24957-2-3-develop.instances.magento-community.engineering/admin Login: admin Password: 123123q Instance will be terminated in up to 3 hours. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#24957?email_source=notifications&email_token=AFOQMQITPQVIEXHBGERVESDQN3KYRA5CNFSM4I7I4LRKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEA3FU3Q#issuecomment-540433006>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFOQMQMJUUH7TCKJQTFN4U3QN3KYRANCNFSM4I7I4LRA> .

[m2-assistant]

Hi @sudheers-kensium. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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[oewean]

Bug also exists in contact us form, special characters in senders name resulting in error: Invalid header value detected

[magento-engcom-team]

@sudheers-kensium Thank you for verifying the issue.

Unfortunately, not enough information was provided to acknowledge ticket. Please consider adding the following:

• Add "Component: " label(s) to this ticket based on verification result. If uncertain, you may follow the best guess

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

✅ Confirmed by @sudheers-kensium
Thank you for verifying the issue. Based on the provided information internal tickets MC-21678 were created

Issue Available: @sudheers-kensium, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[m2-assistant]

Hi @arushibansal013. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[elvinristi]

this is duplicate to #24902 which has fix in PR #24906