Remote Storage Error

[Nuranto]

Preconditions (*)

1. Magento 2.4.3-p1
2. Remote storage enabled (S3)

Steps to reproduce (*)

1. Delete a product image directly in S3 to simulate a missing file
2. Load the related product edit page.

Expected result (*)

1. Image is not displayed.

Actual result (*)

1. Product form is not displayed, error instead : Notice: Undefined index: media/catalog/product/t/e/test-inexistant-image.jpg in /var/www/html/vendor/magento/module-remote-storage/Driver/Adapter/Cache/Generic.php on line 197

Proposed patch

Replace if (!$meta[$path]) {
with if (!($meta[$path] ?? false)) {

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @Nuranto. Thank you for your report.
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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

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[engcom-Hotel]

Hello @Nuranto,

Thanks for the reporting!

We have tried to reproduce the issue in the Magento 2.4-develop branch but the issue is not reproducible for us. After deleting the image from S3 directly, we have an empty box instead of that image. Please have a look at the below screenshot for reference:

Please let us know in case we have missed anything.

Thanks

[Nuranto]

Hello @engcom-Hotel

Just to be sure, have you tried to purge cache ? Because remote-storage file's metadatas are stored in cache. (Btw, I think they should not be cached, but that's another issue : #35820 :)

[engcom-Hotel]

Hello @Nuranto,

Thanks for the reply!

We have tried this after clearing the cache as well. But the outcome is the same as mentioned in this comment #34997 (comment).

Please let us know in case we have missed anything.

Thanks

[engcom-Hotel]

Dear @Nuranto,

We have noticed that this issue has not been updated for a period of 14 Days. Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Regards