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Remote Storage Error #34997

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Closed
1 of 5 tasks
Nuranto opened this issue Jan 20, 2022 · 7 comments
Closed
1 of 5 tasks

Remote Storage Error #34997

Nuranto opened this issue Jan 20, 2022 · 7 comments
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Issue: needs update Additional information is require, waiting for response Reported on 2.4.3-p1 Indicates original Magento version for the Issue report.

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@Nuranto
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Nuranto commented Jan 20, 2022

Preconditions (*)

  1. Magento 2.4.3-p1
  2. Remote storage enabled (S3)

Steps to reproduce (*)

  1. Delete a product image directly in S3 to simulate a missing file
  2. Load the related product edit page.

Expected result (*)

  1. Image is not displayed.

Actual result (*)

  1. Product form is not displayed, error instead : Notice: Undefined index: media/catalog/product/t/e/test-inexistant-image.jpg in /var/www/html/vendor/magento/module-remote-storage/Driver/Adapter/Cache/Generic.php on line 197

Proposed patch

Replace if (!$meta[$path]) {
with if (!($meta[$path] ?? false)) {


Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Jan 20, 2022

Hi @Nuranto. Thank you for your report.
To speed up processing of this issue, make sure that you provided the following information:

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m2-assistant bot commented Aug 2, 2022

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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@engcom-November engcom-November removed their assignment Aug 8, 2022
@engcom-Hotel engcom-Hotel self-assigned this Aug 9, 2022
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m2-assistant bot commented Aug 9, 2022

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

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  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.4-develop branch

    Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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@engcom-Hotel engcom-Hotel added the Reported on 2.4.3-p1 Indicates original Magento version for the Issue report. label Aug 9, 2022
@engcom-Hotel
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Hello @Nuranto,

Thanks for the reporting!

We have tried to reproduce the issue in the Magento 2.4-develop branch but the issue is not reproducible for us. After deleting the image from S3 directly, we have an empty box instead of that image. Please have a look at the below screenshot for reference:

image

Please let us know in case we have missed anything.

Thanks

@engcom-Hotel engcom-Hotel added Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: needs update Additional information is require, waiting for response labels Aug 9, 2022
@m2-community-project m2-community-project bot removed Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: ready for confirmation labels Aug 9, 2022
@Nuranto
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Nuranto commented Aug 9, 2022

Hello @engcom-Hotel

Just to be sure, have you tried to purge cache ? Because remote-storage file's metadatas are stored in cache. (Btw, I think they should not be cached, but that's another issue : #35820 :)

@engcom-Hotel
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Hello @Nuranto,

Thanks for the reply!

We have tried this after clearing the cache as well. But the outcome is the same as mentioned in this comment #34997 (comment).

Please let us know in case we have missed anything.

Thanks

@engcom-Hotel
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Dear @Nuranto,

We have noticed that this issue has not been updated for a period of 14 Days. Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Regards

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