Maximum shipping amount allowed to refund is: €0.00

[brmor-mistermenuiserie]

Preconditions and environment

Magento version : 2.4.6p3

Steps to reproduce

1. cancel credit memo which refund all shipping fees
2. create a new credit memo with shipping fees refund

Expected result

Credit memo is created and shipping fee refunded.

Actual result

An error after create Credit memo

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @brmor-mistermenuiserie. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
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[brmor-mistermenuiserie]

This issue is due to credit memo status is not checked in getCreditMemoCollection loop.

fix_credit_memo_shipping_amount.txt

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
     Details

     - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
     - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

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• Join Magento Community Engineering Slack and ask your questions in #github channel.

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://7150201c4f9097abfaabe473562433a3.instances-prod.magento-community.engineering
Admin access: https://7150201c4f9097abfaabe473562433a3.instances-prod.magento-community.engineering/admin_7008
Login: 3358018d
Password: 8e3179bd497e

[engcom-Dash]

Hi @brmor-mistermenuiserie
Thanks for reporting and collaboration.

1. cancel credit memo which refund all shipping fees

Can you please let us know if you are using any specific third party extensions or custom code inorder to perform the above step?

Thanks

[engcom-Bravo]

Hi @brmor-mistermenuiserie,

Kindly provide latest update on this comment #38134 (comment) still you are working on this issue if you are able to reproduce the issue please elaborate the steps to reproduce.Please let us know still if you are facing any issue.

Thanks.

[engcom-Bravo]

Hi @brmor-mistermenuiserie,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.