Installing a custom theme throws frontend error

[grasdaggel]

Hi, we use Mage 2.0.2 and a commercial theme.

After theme upload we:

• setup:upgrade
• setup:static-content:deploy de_DE (with splendids German Pack)
• cache:flush

The outcome is a frontend exception error. Error log contains the following:

a:4:{i:0;s:42:"Unable to load theme by specified key: '5'";i:1;s:11704:"#0 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-theme/Model/View/Design.php(147): Magento\Framework\View\Design\Theme\FlyweightFactory->create('5', 'frontend')

1 /home/ccsammelfiguren/public_html/stage/var/generation/Magento/Theme/Model/View/Design/Proxy.php(111): Magento\Theme\Model\View\Design->setDesignTheme('5', 'frontend')

2 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-cms/Helper/Page.php(148): Magento\Theme\Model\View\Design\Proxy->setDesignTheme('5')

3 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-cms/Controller/Index/Index.php(43): Magento\Cms\Helper\Page->prepareResultPage(Object(Magento\Cms\Controller\Index\Index\Interceptor), 'home')

4 /home/ccsammelfiguren/public_html/stage/var/generation/Magento/Cms/Controller/Index/Index/Interceptor.php(24): Magento\Cms\Controller\Index\Index->execute(NULL)

5 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/App/Action/Action.php(102): Magento\Cms\Controller\Index\Index\Interceptor->execute()

6 [internal function]: Magento\Framework\App\Action\Action->dispatch(Object(Magento\Framework\App\Request\Http))

7 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(74): call_user_func_array(Array, Array)

8 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Cms\Controller\Index\Index\Interceptor->___callParent('dispatch', Array)

9 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'designLoader')

10 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/App/Action/Plugin/Design.php(39): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

11 [internal function]: Magento\Framework\App\Action\Plugin\Design->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

12 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

13 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'contextPlugin')

14 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-store/App/Action/Plugin/Context.php(98): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

15 [internal function]: Magento\Store\App\Action\Plugin\Context->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

16 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

17 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'customer-app-ac...')

18 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-customer/Model/App/Action/ContextPlugin.php(61): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

19 [internal function]: Magento\Customer\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

20 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

21 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'storeCheck')

22 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-store/App/Action/Plugin/StoreCheck.php(44): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

23 [internal function]: Magento\Store\App\Action\Plugin\StoreCheck->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

24 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

25 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'weee-app-action...')

26 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-weee/Model/App/Action/ContextPlugin.php(112): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

27 [internal function]: Magento\Weee\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

28 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

29 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(136): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Cms\Con...', 'dispatch', Object(Magento\Cms\Controller\Index\Index\Interceptor), Array, 'tax-app-action-...')

30 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-tax/Model/App/Action/ContextPlugin.php(91): Magento\Cms\Controller\Index\Index\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))

31 [internal function]: Magento\Tax\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Cms\Controller\Index\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

32 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(140): call_user_func_array(Array, Array)

33 /home/ccsammelfiguren/public_html/stage/var/generation/Magento/Cms/Controller/Index/Index/Interceptor.php(39): Magento\Cms\Controller\Index\Index\Interceptor->___callPlugins('dispatch', Array, Array)

34 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/App/FrontController.php(55): Magento\Cms\Controller\Index\Index\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))

35 [internal function]: Magento\Framework\App\FrontController->dispatch(Object(Magento\Framework\App\Request\Http))

36 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(74): call_user_func_array(Array, Array)

37 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', Array)

38 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'requestPreproce...')

39 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php(89): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

40 [internal function]: Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

41 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

42 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'install')

43 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Module/Plugin/DbStatusValidator.php(69): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

44 [internal function]: Magento\Framework\Module\Plugin\DbStatusValidator->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

45 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

46 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')

47 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-page-cache/Model/App/FrontController/VarnishPlugin.php(55): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))

48 [internal function]: Magento\PageCache\Model\App\FrontController\VarnishPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

49 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)

50 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(136): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')

51 /home/ccsammelfiguren/public_html/stage/vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php(73): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))

52 [internal function]: Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))

53 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/Interception/Interceptor.php(140): call_user_func_array(Array, Array)

54 /home/ccsammelfiguren/public_html/stage/var/generation/Magento/Framework/App/FrontController/Interceptor.php(26): Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', Array, Array)

55 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/App/Http.php(115): Magento\Framework\App\FrontController\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))

56 /home/ccsammelfiguren/public_html/stage/vendor/magento/framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()

57 /home/ccsammelfiguren/public_html/stage/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))

58 {main}";s:3:"url";s:1:"/";s:11:"script_name";s:10:"/index.php";}

We tried to delete vendor and use composer update, but that has not fixed it.

Any one else have had this problem/bug? How to fix it?

[mazhalai]

Please clean var directory instead, and try again. Also do you have developer mode turned on?

[grasdaggel]

Dev Mode is not active, no. Can I delete the whole var directory?

[alankent]

Deleting var/* is safe in non-production modes. (In production it would delete some pre-generated files.)

Internal note, if we get kingalca going, we should still work out why this problem happened. If the operations taken were reasonable then there should not be a stack trace. If there was a missing step, the error message should tell the user what they did wrong / how to correct it (not an obscure stack trace).

[grasdaggel]

Thanks for the suggest, I also guess that there might be a problem with another source then the theme directly. The theme uses an importer to import demo content, which should be fine.

This is the content of the file imported, its a json.
<snip>
Can I upload files here? I'd attach it to the ticket for you.

Updated: json import data moved to an attached file
import.txt

[davidalger]

@kingalca You can attach files by dragging / dropping on the comment box and GitHub will automatically upload and link to them. I copied the data into a file and updated your last comment with it as an attachment. :)

[grasdaggel]

Thanks @davidalger. Even if my account has some days on github on it, im still new to use it properly. Thanks for helping me out. 👍

[mazhalai]

@kingalca has your issue been resolved?

[grasdaggel]

Sadly no, the bug still occours.

[mazhalai]

@kingalca thanks for confirming, we have created MAGETWO-51152 to investigate and fix. Also, can you please give more details how new theme was deployed.