2.1 Can't reset customer password

[sheldonli999]

Steps to reproduce

1. Install Magento 2.1
2. Choose a customer
3. edit the customer
4. click reset password

Expected result

1. send out the password reset email
2. ...

Actual result

1. See the error message: Something went wrong while resetting customer password.
2. [Screenshot, logs]
3. ...

The reason I have to reset the customer password is the customer can't request to reset password either.
Second, when saving address via webapi (Magento\Customer\Api\CustomerRepositoryInterface save), if I dont send password, the password is rehashed, the customer can't login with the current password.

[veloraven]

@sheldonli999 , thank you for report.

Unfortunately I was not able to reproduce the main issue you described.
Could you please provide us with more information? Like versions of PHP, MySQL and web server. Also it can be helpful if you describe settings of your Magento instance: was it fresh install or upgrade from previous version? Do you have many store views? Maybe some other settings.

Additionally, as I see you mentioned two other problems in this ticket:

• that customer was not able to reset his password;
• problem with webapi
  Could you please describe them as separate issues with detailed descriptions and steps? So that it will be easier to track each problem. Additionally I'm not sure what exact steps I should do to reproduce the last mentioned issue.

I was able to change customer's password in three ways:

1. From customer's dashboard
2. Via 'Forgot Your Password?' link
3. From admin area using 'Reset Password' button as described in steps
   So if you provide additional data I can continue investigation.

[dthampy]

@sheldonli999 , the only way I was able to reproduce the error was , when I didn't have a SMTP server installed.

[sheldonli999]

I am able to reproduce the bug easily. Select a customer and edit it (inside admin backend). Click the reset password link, and received an email. Click the link inside the email. Typed in the new password. The error is displayed. Please see the attached screenshot. I can't find any exceptions in the log.

[sheldonli999]

[sheldonli999]

Now click the forget password link on the frontend page (customer page), filled the email address. An error occurred. Please see the attached.

[veloraven]

@sheldonli999 , thank you for screenshots.
Unfortunately I still was not able to reproduce the issue.
Could you please answer my questions from a comment above? Probably you missed it, but your answers can help us in issue reproducing.

[andimov]

According to contributor guide, tickets without response for two weeks should be closed.

[crantron]

@andimov @veloraven : having this issue in 2.1 as well.

[crantron]

This happens if you reset the customer password more than once.

• goto customer
• click reset password
  • correct notification should appear
• click reset password again
  • error, "Something went wrong while resetting password."